Wednesday, June 22, 2016

Financial Ombudsman: Adjudicator acknowledges bank email alert "would've been of great concern" but then dismisses Declan's complaint for unfair treatment

Yesterday Financial Ombudsman Service Adjudicator Juliana Huiza acknowledged that the NatWest change of details email alert further below "would've been of great concern as you had not made any changes", but dismissed Declan's complaint for unfair treatment. This is her letter:

Click to enlarge

Click to enlarge

Click to enlarge

The removal of our flat door in 2012 pales into insignificance when compared to the concern the email alert above caused.
Click to enlarge
UPDATE 21 February 2017: NatWest Bank: Now it's that all three of the NatWest Debit Cards we are using were cancelled by the Bank two years ago (WITH UPDATE 22/2/2017)