Monday, October 31, 2016

Phew! It turns out that we don't owe EDF Energy an extra £700 on our electricity bill this month, after all

RE: EDF Energy

Complaint about a reading that doesn't match the read history on account.

From EDF Energy Customer Services:

"Thank you for today's call. Following our conversation, I can confirm that the read that you provided us on 20th of October 03705, runs in line with previous readings received and that the reading 07123 taken by our meter man is incorrect. I trust that this satisfies your query and I have closed your complaint today."

Click to enlarge

At least our Housing Benefit has been reinstated by Newham Council (see previous blog post).