Monday, July 24, 2017

Facebook remove a book excerpt from one of the Netherlands' leading public intellectuals (WITH UPDATE - DAY 3 26/7/2017)

Outrageous, of course.

Donald A. Collins, President, International Services Assistance Fund, Washington DC

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 26 July (1.33pm):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 26/7/2017 RE: 84th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. With a then unprecedented 6 internet cuts on 6 July; 5 cuts on 18 July; 6 cuts on 22 July; 1 cut so far today (as of 26 July at 1.33pm).

The War on Free Expression



http://churchandstate.org.uk/2017/07/faith-and-ethics-abraham-and-isaac/

Dr Pascal Bruckner is one of France's leading public intellectuals. Last month Facebook prevented me from posting to our Facebook page a link to an excerpt from Dr Bruckner's book "The Tyranny of Guilt" (2012); see my blog post of 6 June, A book excerpt from one of France's leading public intellectuals disappears from our Facebook page three times. I have now posted it a fourth time and it has disappeared again (WITH UPDATE - Day 17 21/6/2017). That block lasted 16 days. Now Facebook is treating as spam an excerpt from Prof Paul Cliteur's book "The Secular Outlook" (2010). Prof Cliteur is one of the Netherlands' leading public intellectuals. He is professor of Jurisprudence at Leiden University, the oldest university in the Netherlands. This is my report to Facebook requesting the removal of this block:

For the attention of Mark Zuckerberg, Chairman, Chief Executive and Co-Founder of Facebook

24 July 2017

Dear Facebook,

I posted the following reply to your message in my Support Inbox (please find your message attached):

Please note that the link you are treating as spam is to an excerpt from Paul Cliteur's book "The Secular Outlook". Prof. Cliteur is one of the Netherlands' leading public intellectuals. He is professor of Jurisprudence at Leiden University, the Netherlands. "The Secular Outlook" is published by Wiley-Blackwell; see https://www.amazon.co.uk/Secular-Outlook-Political-Secularism-Philosophy/dp/1444335219.

On 5 April I reported that the page listing all the groups I belong to was not working. With this rectified, I reported on 10 April that I couldn't schedule posts on my page. Then I reported on 12 April that my scheduled posts were not posting. On 6 June I reported that every time I posted to my page a link to an excerpt from a book by Pascal Bruckner, one of France's leading public intellectuals, it disappeared from the page as soon as it was posted. I was unable to post the excerpt from Dr. Bruckner's book to my page until 21 June (a 16-day block).

Thank you in advance for your assistance in this matter.

Regards,
Lola Heavey
https://www.facebook.com/networkforchurchmonitoring/



DAY 3 UPDATE 26 July (1.38pm): Facebook posted a reply message on 24 July. It reads: "We'll take another look at the post and let you know when we have an update." Nothing further from them to date. It's also not uncommon for Facebook to stop me from posting Church and State articles directly to pages and/or groups; see my blog post of 19 June, Facebook's 21st block against our Church and State website since 1 December 2015 (WITH UPDATE 26/7/2017).





From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Wednesday, July 19, 2017

Newham Council: Still no assurance from Newham Benefits Service that our Housing Benefit will not be suspended after HM Revenue and Customs update my address online without my authority (WITH UPDATE 26/7/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 26 July (1.33pm):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 26/7/2017 RE: 84th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. With a then unprecedented 6 internet cuts on 6 July; 5 cuts on 18 July; 6 cuts on 22 July; 1 cut so far today (as of 26 July at 1.33pm).

The War on Free Expression





Last Thursday 13 July Newham Council confirmed that our Housing Benefit may be suspended as a result of the unauthorised updating on 11 July of my address online by HM Revenue and Customs (HMRC); see my previous blog post of 13 July, HM Revenue and Customs: My Self-Assessment address has been updated by HMRC without my authority and Declan has just been informed by Newham Council that our Housing Benefit may be suspended as a result (WITH DOUBLE UPDATE 14/7/2017). Then last Friday, 14 July, Newham Benefits Service (NBS) told Declan that they had received his email below and that our Housing Benefit "is still open"; there was no assurance, though, that it won't be suspended.

For the attention of Kim Bromley-Derry, Chief Executive, Newham Council

Chris Boylett
Head of Newham Benefits Service
Newham Council

Address removed for email


14 July 2017

Housing Benefit Reference 70116928

Dear Mr Boylett,

I refer to my wife's email to HMRC CEO Jon Thompson as below.

Please could you provide me with assurance that Newham Benefits Service will not suspend my Housing Benefit as a result of the unauthorised updating of my wife's address by HMRC on 11 July 2017.

I can confirm that my address has not changed. It has been effective from 17 May 2014, not 11 July 2017.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

71 Queens Road West
Plaistow
London
E13 0PE

Mobile: 0788 043 7681
Email: dheavey@gmail.com

The last two times Declan has had to update his address with HMRC, Newham Council wrote that they suspended our Housing Benefit because the Department of Work and Pensions notified them that our address had changed. The first time this happened, last October, Declan was summoned to a full-blown investigation by NBS. He produced a bundle of 57 pages with a number of further documents, and was interrogated for over an hour and a half by a Senior Council Tax and Benefits Officer before our Housing Benefit was de-suspended. We have absolutely no idea what we could be looking at this time around. (Declan wrote the pre-action letter below in respect of the second such suspension last February.) Suspensions can also last any period of time and the tenant pursued for rent for the length of the suspension.

Click to enlarge

Click to enlarge

UPDATE 26 July (1.25pm): The jury is still out on whether Newham Council will suspend our Housing Benefit. No response from the Council to Declan's email of 14 July above; nor from HMRC to my Tier 1 complaint of 9 July (two days before they went and updated my address without my authority), adding fuel to our narrative going forward that we are being harassed and distressed even by HMRC. We are still in two minds as to whether or not we should complain to the Independent Police Complaints Commission (IPCC) about serious staff misconduct, on the part of HMRC, involving criminal or near criminal behaviour; see my blog post of 29 November 2016, Will it take the Independent Police Complaints Commission to protect our address with HM Revenue and Customs? (WITH UPDATE 22/12/2016). We are well familiar with the IPCC; for example, in 2016, Declan complained to the IPCC about the police investigation into the removal of our flat door.
Re: Removal of our flat door

Paragraph 23(ii) of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

On 21 August 2012, Ms McKenzie signed an undertaking to the County Court promising not to harass the Applicant and his wife following her builder’s removal of the door to their flat (see Annex 9, p. 31). The Independent Police Complaints Commission later upheld the Applicant’s appeal against the police investigation of the incident "on information only", stating that "no further action is required by the force in this instance".





From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Thursday, July 13, 2017

HM Revenue and Customs: My Self-Assessment address has been updated by HMRC without my authority and Declan has just been informed by Newham Council that our Housing Benefit may be suspended as a result (WITH DOUBLE UPDATE 14/7/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 14 July (9.16am):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 14/7/2017 RE: 61st Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. 4 internet cuts on 25 June; a record-breaking 6 cuts on 6 July; 4 cuts on 12 July; none since midnight today (as of 14 July at 9.16am).

The War on Free Expression





It is our narrative going forward that we are being harassed and distressed even by HM Revenue and Customs (HMRC). In my previous blog post, I published my Tier 1 complaint against HMRC after I discovered a stop on my mail (see their note in bold in the first snapshot above). I told them that my address had not changed since 17 May 2014 and therefore did not require updating. I also informed them that such an update could result in the suspension of our Housing Benefit; the last two times Declan has had to update his address with HMRC, Newham Council wrote that they suspended our Housing Benefit because the Department for Work and Pensions notified them that our address had changed. Nonethless, HMRC have gone and updated my address without my authority (see the second snapshot above). It remains to be seen what, if any, effect this email of mine to HMRC CEO Jon Thompson will have on matters:

For the attention of Chris Boylett, Head of Newham Benefits Service, Newham Council

Jon Thompson
Chief Executive and Permanent Secretary
HM Revenue and Customs

Address removed for email


13 July 2017

Tax Reference [number removed]
Housing Benefit Reference [number removed]

Dear Mr Thompson,

Newham Benefits Service (NBS) has confirmed that my husband's Housing Benefit may be suspended as a result of an unauthorised updating of my address by HMRC on 11 July 2017. Please find attached an ACR recording of his phone call to NBS this morning.

Please would you provide me with a letter stating that HMRC will not update my address again without my authorisation. As stated in my Tier 1 complaint below, my home address has not changed since 17 May 2014.

Yours sincerely,

Maria Dolores Heavey
UTR: [number removed]

M: 0788 043 7681
E: dheavey@gmail.com

UPDATE 14 July (10.57am): This morning Declan wrote directly to Head of Newham Benefits Service Chris Boylett for assurance that our Housing Benefit will not be suspended. We think it unlikely that HMRC will provide us with a letter stating that they will not update my address again without my authorisation. This means that we are looking at having to go through their complaints process (Tier 1, Tier 2 and Independent Adjudicator), and then make a complaint to the Parliamentary and Health Ombudsman; that is, if we decide not to complain to the Independent Police Complaints Commission about serious staff misconduct involving criminal or near criminal behaviour; see my blog post of 29 November 2016, Will it take the Independent Police Complaints Commission to protect our address with HM Revenue and Customs? (WITH UPDATE 22/12/2016).

Dear Mr Boylett,

I refer to my wife's email to HMRC CEO Jon Thompson as below.

Please could you provide me with assurance that Newham Benefits Service will not suspend my Housing Benefit as a result of the unauthorised updating of my wife's address by HMRC on 11 July 2017.

I can confirm that my address has not changed. It has been effective from 17 May 2014, not 11 July 2017.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

UPDATE 14 July (11.42am): Declan has just phoned Newham Benefits Service (NBS). He was told that his email to Chris Boylett above has been received and that our Housing Benefit "is still open"; there was no assurance, though, that it won't be suspended. Still no response from HMRC to my Tier 1 complaint dated 9 July, two days before they went and updated my address without my authority; see my previous blog post of 9 July, We're back again to HM Revenue and Customs: Is it the intention of HMRC to harass me to have their stop on my mail removed? (WITH DOUBLE UPDATE 10/7/2017).

Click to enlarge
Re: Investigatory Powers Tribunal

The Investigatory Powers Tribunal (IPT) dismissed Declan's complaint against the secret services on papers in less than three weeks, on 1 September 2011, stating that it was "obviously unsustainable". This is paragraph 11 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

11. The IPT was created in October 2000 by the Regulation of Investigatory Powers Act and given the power to investigate any complaints against GCHQ, MI5 or MI6, as well as complaints about surveillance operations mounted by the police or any other public bodies. On 5 March 2014 the Guardian reported that the tribunal, which claims to be completely independent of the UK Government, is secretly operating from a base within the Home Office, by which it is funded. The newspaper found that the IPT had investigated about 1,500 complaints, and upheld only 10; five of these concerned members of one family who had all lodged complaints about surveillance by their local council. No complaint against any of the intelligence agencies had ever been upheld. The discovery that the IPT is lodged within a Whitehall department fuelled criticisms of the tribunal that had been levelled by rights groups, lawyers and complainants. The IPT's critics complain that the secrecy is excessive and that its procedures are stacked so heavily in favour of the government and against complainants that it is fundamentally unfair. According to the Guardian, some senior lawyers have described the IPT as "Kafkaesque", while one eminent barrister has dismissed it as "a kangaroo court". The newspaper also reports that as a consequence of the secrecy surrounding the tribunal and the perception that it is unfair, many would-be complainants spurn it.

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Sunday, July 09, 2017

We're back again to HM Revenue and Customs: Is it the intention of HMRC to harass me to have their stop on my mail removed? (WITH DOUBLE UPDATE 10/7/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 10 July (9.06am):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 10/7/2017 RE: 56th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. 4 internet cuts on 25 June; a record-breaking 6 cuts on 6 July; 3 cuts yesterday; none since midnight today (as of 10 July at 9.06am).

The War on Free Expression



On Friday Declan complained to Royal Mail about the treatment of our incoming mail; see my previous blog post, Complaint to the CEO of Royal Mail: Has Royal Mail declared open warfare on our incoming mail? And this question is raised on top of Internet cuts that are going out of control (WITH UPDATE 10/7/2017). Then this Sunday evening I find myself emailing HM Revenue and Customs (HMRC) after discovering a stop to any automated correspondence being issued by them to my address.
From HMRC: "HM Revenue & Customs has been unable to deliver mail to you. Please update your address."

For the attention of Jon Thompson, Chief Executive and Permanent Secretary of HM Revenue and Customs

Complaints Service (PAYE and SA)
Tier 1
HM Revenue and Customs

Address removed for email


9 July 2017

Tax Reference [number removed]

Dear Operational Manager,

I wish to complain that I have been asked on my online account to update my address (please see my name and address box).

I hereby confirm that my current mailing address remains as follows:

Mrs Maria Dolores Heavey
71 Queens Road West
Plaistow
London
E13 0PE

This has been my home address since 17 May 2014; therefore, my address does not require updating. This is not to mention the fact that such an update could trigger the suspension of my husband's Housing Benefit (please see the email and attachment below). Please could you have the offending note removed.

Alternatively, I respectfully request that HMRC show that this cannot reasonably be regarded as a reasonable course of action.

Yours faithfully,

Maria Dolores Heavey
UTR: [number removed]

M: 0788 043 7681
E: dheavey@gmail.com

Click to enlarge

UPDATE 10 July (12.38pm): HMRC are still insisting on my online account that I update my address, notwithstanding the threat to our Housing Benefit if I do so. (According to Newham Council, the Department for Work and Pensions (DWP) and HMRC are tied into the oneSource service they share with Havering and Bexley Councils. The last two times Declan has had to update his address with HMRC, Newham Council wrote that they suspended our Housing Benefit because the DWP notified them that our address had changed.) This morning Declan received this response from Samuel Ford of Royal Mail's Chairman and Chief Executive Office:

Dear Mr Heavey

Thank you for your email on Friday 7th July – I was unable to respond as I was not in the office.

I’m sorry that you have had cause to contact us again to report a problem with the delivery of your mail. It is clear that we let you down once more – and it is especially disappointing that it has occurred despite the action already taken with your previous complaints.

I have therefore contacted senior management in your area to take a top-down approach to this complaint. This method of reporting makes the most senior relevant manager aware of the incident so that patterns are stopped before the problem becomes endemic.

Please be assured that I do understand the severity of this issue, and I am doing everything I can to ensure we get this fixed for you.

I will write as soon as I am able – but if you need anything else from Royal Mail in the meantime please just let me know.

Kind regards

Samuel Ford
Royal Mail - Chairman and Chief Executive Office

UPDATE 10 July (6.05pm): HMRC still have not removed their stop on my mail. Declan has been informed by the Parliamentary and Health Service Ombudsman (PHSO) that my complaint will have to go through HMRC's complaints process (Tier 1, Tier 2 and Independent Adjudicator) before the PHSO will consider the matter. There's no telling from this e-letter of acknowledgement what we are looking at in terms of HMRC:



Perhaps it will be our narrative going forward that we are being harassed even by HMRC; see my blog post of 29 November 2016, Will it take the Independent Police Complaints Commission to protect our address with HM Revenue and Customs? (WITH UPDATE 22/12/2016).

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Friday, July 07, 2017

Complaint to the CEO of Royal Mail: Has Royal Mail declared open warfare on our incoming mail? And this question is raised on top of Internet cuts that are going out of control (WITH DOUBLE UPDATE 10/7/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 10 July (9.06am):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 10/7/2017 RE: 56th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. 4 internet cuts on 25 June; a record-breaking 6 cuts on 6 July; 3 cuts yesterday; none since midnight today (as of 10 July at 9.06am).

The War on Free Expression

A record-breaking six internet cuts in one day yesterday, and today started none the better. On 31 May Declan was assured by Samuel Ford of Royal Mail's Chairman and Chief Executive Office that incidents of 'door stepping' would stop; see my blog post of 19 May, Royal Mail: Complaint to the CEO of Royal Mail about 'door-stepping' incidents following the loss of our employment contracts to the United States (WITH UPDATE 23/5/2017). Nonetheless, this morning we found two letters addressed to Declan on the floor in the upstairs communal hall (all tenants have their own letter box). Declan copied Royal Mail CEO Moya Greene into his latest complaint this morning:

For the attention of Moya Greene, Chief Executive, Royal Mail

Samuel Ford
Chairman and Chief Executive Office
Royal Mail

Address removed for email


7 July 2017

Dear Mr Ford,

Further to your email of 31 May as below. Please note that my mail was delivered to the communal hall again this morning.

Please could you take action to remedy this ongoing breach of your policy and procedures.

Yours sincerely,

Declan Heavey

UPDATE 10 June (9.10am): No response from Royal Mail to Declan's email above. We had hoped this email from Moya Greene last May meant we would receive all future mail through our letter box:

Dear Mr Heavey

Thank you for your e-mail. I am sorry to hear that you have had problems with the handling of your enquiry and have asked my senior team to look into this for you straightaway.

Yours sincerely

Moya Greene
Chief Executive Officer

UPDATE 10 June (10.48am): Declan has just received this response from Samuel Ford:

Dear Mr Heavey

Thank you for your email on Friday 7th July – I was unable to respond as I was not in the office.

I’m sorry that you have had cause to contact us again to report a problem with the delivery of your mail. It is clear that we let you down once more – and it is especially disappointing that it has occurred despite the action already taken with your previous complaints.

I have therefore contacted senior management in your area to take a top-down approach to this complaint. This method of reporting makes the most senior relevant manager aware of the incident so that patterns are stopped before the problem becomes endemic.

Please be assured that I do understand the severity of this issue, and I am doing everything I can to ensure we get this fixed for you.

I will write as soon as I am able – but if you need anything else from Royal Mail in the meantime please just let me know.

Kind regards

Samuel Ford
Royal Mail - Chairman and Chief Executive Office

The question for us now is what difficulties we are about to encounter with HM Revenue and Customs; see my newer blog post yesterday, We're back again to HM Revenue and Customs: Is it the intention of HMRC to harass me to have their stop on my mail removed? (WITH UPDATE 10/7/2017).

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Wednesday, July 05, 2017

EDF Energy: Our incoming post targeted too? (WITH UPDATE - DAY 12 7/7/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 7 July (8.14am):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 7/7/2017 RE: 50th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. 4 internet cuts on 25 June; a record-breaking 6 cuts in one day yesterday; none since midnight today (as of 7 July at 8.14am).

The War on Free Expression

We have been waiting for our EDF electricity bill through the post since EDF produced the bill on Monday of last week. This morning Declan will report the matter to EDF's Executive Liaison Team under complaint reference number 282884655; see my blog post of 24 June, EDF Energy: Complaint to the CEO of EDF Energy about electricity smart meter readings (WITH UPDATE 26/6/2017). All we know is that we have not changed the instruction on our EDF MyAccount service to receive bills through the post. Perhaps our incoming post has been targeted too; see my blog post of 19 May, Royal Mail: Complaint to the CEO of Royal Mail about 'door-stepping' incidents following the loss of our employment contracts to the United States (WITH UPDATE 23/5/2017).

DAY 12 UPDATE 7 July (8.22am): We received our latest EDF bill yesterday evening by recorded post. However, this morning we found two letters addressed to Declan on the floor in the upstairs communal hall (all tenants have their own letter box). This incidence of 'door stepping' was commonplace a couple of months ago; see my newer blog post this morning, Complaint to the CEO of Royal Mail: Has Royal Mail declared open warfare on our incoming mail? And this question is raised on top of Internet cuts that are going out of control (WITH UPDATE 7/7/2017). We had hoped this email from Royal Mail CEO Moya Greene last May meant we would receive all future mail through our letter box:

Dear Mr Heavey

Thank you for your e-mail. I am sorry to hear that you have had problems with the handling of your enquiry and have asked my senior team to look into this for you straightaway.

Yours sincerely

Moya Greene
Chief Executive Officer

Click to enlarge

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Tuesday, June 27, 2017

Boots UK: Complaint to the Managing Director of the UK's leading pharmacy-led health and beauty retailer about new glasses that prevent Declan from using his laptop (WITH UPDATE 30/6/2017)

Re: Internet cuts since 26 May 2017

From my earlier blog post's Update 30 June (8.28am):

"And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 30/6/2017 RE: 35th Internet cut since 26 May 2017)."

We had to suspend work on our Church and State website on 15 June after 4 internet cuts in one night. 3 internet cuts last night; none since midnight today (as of 30 June at 8.28am).

The War on Free Expression

Boots is the UK's leading pharmacy-led health and beauty retailer. This evening we were cut off from the Internet again; see my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 27/6/2017 RE: 29th Internet cut since 26 May 2017). This is the email addressed to Boots UK Managing Director Elizabeth Fagan that Declan had just dispatched:

For the attention of Elizabeth Fagan, Managing Director, Boots UK

Customer Care
Boots UK

Address removed for email


27 June 2017

Dear Customer Care,

Thank you for taking my call this evening.

I have experienced an issue with my reading glasses but appreciate you confirming that I have been booked into your Stratford opticians practice for a recheck on 1 July at 2.50pm.

I do hope that the issue with my glasses can be resolved.

Yours faithfully,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

UPDATE 30 June (5.26pm): I have updated my earlier blog post with last night's 35th internet cut since 26 May 2017; the third internet cut of the night. It took a call back from Boots UK Customer Care this evening to re-establish Declan's appointment for a recheck tomorrow, which was cancelled via a voicemail from their Stratford practice this morning. Following the call back, Declan phoned the practice and then emailed Elizabeth Fagan as follows:

Elizabeth Fagan
Managing Director
Boots UK

Address removed for email


30 June 2017

Dear Ms Fagan,

This evening I telephoned your Stratford opticians practice. Please find attached an ACR recording of the call. A transcript of the relevant recheck segment is available upon request.

Yours sincerely,

Declan Heavey

Click to enlarge

From My Picks:

21 April: Mydentist: Declan complains to the Parliamentary and Health Service Ombudsman about the service he has received from Europe's largest dental care provider (NHS England complaint CAS-286977)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Our 28th Internet cut since 26 May 2017 records as the 2nd Internet cut yesterday; none so far today as of 8.39am


UK Government Communications Headquarters (GCHQ)

21 June: Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 27/6/2017 RE: 28th Internet cut since 26 May 2017)



Click to enlarge

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Saturday, June 24, 2017

EDF Energy: Complaint to the CEO of EDF Energy about electricity smart meter readings (WITH UPDATE 26/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 26 June (8.37am):

"I have updated my blog post of 16 January with this morning's 517th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 11 blocks last week; no blocks yesterday; one block since midnight today (as of 26 June at 8.37am).

The War on Free Expression

This morning we were cut off from the Internet again. See my previous blog post, Internet cuts: We feel we are in a race against time to stay online (WITH UPDATE 24/6/2017 RE: 21st Internet cut since 26 May 2017). EDF Energy have a difficulty putting through a bill based on our last smart meter reading, which itself doesn't register on our online meter reading history. This is the email addressed to EDF Energy CEO Vincent de Rivaz that Declan was about to send before our latest internet cut:

For the attention of Vincent de Rivaz, Chief Executive, EDF Energy

Executive Level Complaints (Consumer)
EDF Energy

Address removed for email


24 June 2017

Dear Executive Level Complaints,

Yesterday I dealt with Customer Services for EDF.

I was told that there was a difficulty putting through a bill based on my latest meter reading. I was promised a call back, which I did not receive. I note that your record of my smart meter readings stopped on 19 June (please see attachment).

Thank you in advance for your assistance in this matter.

Yours faithfully,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

31 October 2016: Phew! It turns out that we don't owe EDF Energy an extra £700 on our electricity bill this month, after all

UPDATE 26 June (2.32pm): I have updated my previous blog post with yesterday's 26th internet cut since 26 May 2017; the fourth internet cut of the day. The response from EDF's Executive Liaison Team this morning assures Declan that the appropriate actions have been taken to put things right. An accurate bill will be produced overnight and visible on our MyAccount service within 48 hours. Our MyAccount service should also update with our meter reading history within the next five days. Should Declan wish to refer to his complaint in future, his complaint reference number is 282884655.

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Wednesday, June 21, 2017

Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 26/7/2017 RE: 84th Internet cut since 26 May 2017)

The tyranny of threatened powerful ideologies is exactly what you live to combat.

Donald A. Collins, President, International Services Assistance Fund, Washington DC


UK Government Communications Headquarters (GCHQ)



It's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days; see my previous blog post, Facebook's 21st block against our Church and State website since 1 December 2015 (WITH UPDATE 21/6/2017). We are now dealing with Internet cuts as well. Presented below is this morning's 20th recorded internet cut since 26 May. Our concern since the second internet cut on 27 May has been whether we will have the internet to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands (see our distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners). British Telecom is one of the world's leading communications services companies. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband. It is noteworthy that the internet cuts we had been experiencing increased dramatically after a BT engineer attended on 12 June; and this despite the fact that he not only provided us with a brand new phone socket but that he also could not find a problem with our line. On 16 June we had a record-equalling 4 internet cuts in one night. The night before that, we had to suspend work on our Church and State website after exactly the same treatment. After this morning's internet cut, we feel we are in a race against time to stay online. So I am double-focused on Denmark.

Denmark Ditches Blasphemy Laws

INTERNET CUTS

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm
3rd 3 June 2017, 8.45pm
4th 4 June 2017, 11.49am
5th 4 June 2017, 1.32pm
6th 9 June 2017, 10.50pm
7th 13 June 2017, 9.48am
8th 13 June 2017, 12.48pm
9th 15 June 2017, 6.50am
10th 15 June 2017, 8.01pm
11th 15 June 2017, 9.48pm
12th 15 June 2017, 10.18pm
13th 15 June 2017, 11.06pm
14th 16 June 2017, 12.19am
15th 16 June 2017, 7.16pm
16th 16 June 2017, 8.02pm
17th 16 June 2017, 10.49pm
18th 16 June 2017, 11.32pm
*
19th 20 June 2017, 11.32pm
20th 21 June 2017, 1.00am

UPDATES

21st 24 June 2017, 10.01am
22nd 24 June 2017, 5.33pm
23rd 25 June 2017, 12.01pm
24th 25 June 2017, 2.11pm
25th 25 June 2017, 3.31pm
26th 25 June 2017, 5.53pm
27th 26 June 2017, 5.02pm
28th 26 June 2017, 9.50pm
29th 27 June 2017, 6.48pm
30th 28 June 2017, 1.32pm
31st 28 June 2017, 3.17pm
32nd 28 June 2017, 5.02pm
33rd 29 June 2017, 6.49pm
34th 29 June 2017, 8.18pm
35th 29 June 2017, 10.18pm
36th 1 July 2017, 7.48pm
37th 2 July 2017, 10.16am
38th 2 July 2017, 12.33pm
39th 3 July 2017, 2.35pm
40th 3 July 2017, 6.45pm
41st 4 July 2017, 2.35pm
42nd 5 July 2017, 4.04pm
43rd 5 July 2017, 6.33pm
44th 5 July 2017, 7.37pm
45th 6 July 2017, 1.17pm
46th 6 July 2017, 2.50pm
47th 6 July 2017, 4.18pm
48th 6 July 2017, 5.02pm
49th 6 July 2017, 7.31pm
50th 6 July 2017, 9.32pm

51st 8 July 2017, 9.46am
52nd 8 July 2017, 10.46am
53rd 8 July 2017, 8.03pm
54th 9 July 2017, 9.34am
55th 9 July 2017, 8.35pm
56th 9 July 2017, 10.49pm
57th 10 July 2017, 1.33pm
58th 12 July 2017, 8.35am
59th 12 July 2017, 12.48pm
60th 12 July 2017, 3.02pm
61st 12 July 2017, 6.17pm
62nd 16 July 2017, 12.15am
63rd 16 July 2017, 5.46pm
64th 17 July 2017, 7.56pm
65th 18 July 2017, 8.38am
66th 18 July 2017, 9.46am
67th 18 July 2017, 7.38pm
68th 18 July 2017, 9.52pm
69th 18 July 2017, 10.36pm

70th 19 July 2017, 3.18pm
71st 19 July 2017, 4.46pm
72nd 19 July 2017, 6.11pm
73rd 20 July 2017, 6.02pm
74th 21 July 2017, 8.05am
75th 21 July 2017, 9.16am
76th 21 July 2017, 11.31am
77th 22 July 2017, 12.18am
78th 22 July 2017, 1.21pm
79th 22 July 2017, 4.03pm
80th 22 July 2017, 5.48pm
81st 22 July 2017, 8.05pm
82nd 22 July 2017, 10.17pm

83rd 23 July 2017, 10.36pm
84th 26 July 2017, 9.07am
Update Summation 26 July (1.29pm)

84 internet cuts since 26 May 2017. With a then unprecedented 6 internet cuts on 6 July (in bold); 5 cuts on 18 July (in bold); 6 cuts on 22 July (in bold); 1 cut so far today (as of 26 July at 1.29pm).

* 12 (in bold) out of the first 18 internet cuts were within the first four days of the BT engineer's visit on 12 June. It is a matter of written record that this engineer "securely fitted a brand new master socket to another location on the same wall. He also carried out a comprehensive line test and could not find a problem with [our] line".



Click to enlarge

Re: Government Communications Headquarters (GCHQ)

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Citizenfour Official Trailer 1 (2014) - Edward Snowden Documentary HD



JOIN THE CONVERSATION #CITIZENFOUR

From a fascinating excerpt from Glenn Greenwald's book "No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State":

All of the evidence highlights the implicit bargain that is offered to citizens: pose no challenge and you have nothing to worry about. Mind your own business, and support or at least tolerate what we do, and you'll be fine. Put differently, you must refrain from provoking the authority that wields surveillance powers if you wish to be deemed free of wrongdoing.

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

Help Support Church and State

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From the Dissident Left: A Collection of Essays 2004-2013 for $4.67

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The Pope and the New Apocalypse: The Holy War Against Family Planning for $2.99

Monday, June 19, 2017

Facebook's 21st block against our Church and State website since 1 December 2015 (WITH UPDATE 26/7/2017)



Yesterday public access to our Church and State website was denied five times. I have updated my blog post of 16 January with yesterday evening's 505th block on access to the site since 26 July 2016. This afternoon I have been stopped by Facebook from posting to groups without first passing through a time-consuming security check for every post I wish to make. This, as revealed below, is Facebook's 21st block against our Church and State website since 1 December 2015; they themselves call it a block in the video above. Don Collins, President of the Washington, DC-based International Services Assistance Fund, writes: "Glad you compiled this odious record of mistaken blockage. What possesses the site? Surely after multiple postings they must know your content is neither lewd nor extreme." My appeal reads:

For the attention of Mark Zuckerberg, Chairman, Chief Executive and Co-Founder of Facebook

19 June 2017

Dear Facebook,

I wish to appeal your decision this afternoon to stop me from posting to groups without first passing through a time-consuming security check for every post I wish to make (called by Facebook a "block"), and this for an undisclosed period of time and without any stated reason.

Before this block, I had not posted to groups at all today; and yesterday, as always, I only posted to groups that are specific to an article's subject and that I am well familiar with. I have made a video of the security check I must pass through to post to groups; it can be viewed at http://tinypic.com/m/jq5c2p/1. In this video I am trying to post Prof. Paul Cliteur's New York Times article "Terror Has Already Led to Self-Restraint" to the closed group Sam Harris & The Future of Reason, of which I am a member. Prof. Cliteur is Professor of Jurisprudence, Leiden University (the Netherlands) and is one of our listed Authors.

This is Facebook's 21st block since 1 December 2015.

1st 1-4 December 2015 (4 days)
2nd 5-7 December 2015 (3 days)
3rd 6-9 January 2016 (4 days)
4th 12-15 January 2016 (4 days)
5th 20-22 January 2016 (3 days)
6th 13-16 February 2016 (4 days)
7th 23-26 March 2016 (4 days)
8th 20-23 May 2016 (4 days)
9th 25-30 May 2016 (6 days)
10th 1-3 July 2016 (3 days)
11th 7-8 September 2016 (2 days)
12th 21-22 September 2016 (3 days)
13th 27-28 September 2016 (2 days)
14th 29 September - 3 October 2016 (5 days)
15th 4-5 October 2016 (2 days)
16th 18-23 October 2016 (6 days)
17th 9-14 December 2016 (6 days)
18th 4-6 January 2017 (3 days)
19th 20-23 January 2017 (4 days)
20th 17 May 2017 (1 day)

Facebook has responded to only three of the 20 appeals listed above, citing "technical problems" in each instance. Don Collins, President of the Washington DC-based International Services Assistance Fund (and who is another one of our authors), writes: "Surely after multiple postings [Facebook] must know your content is neither lewd nor extreme." I only post to groups articles that I have already published on our Church and State website.

Please note that we currently have an international list of 121 Honorary Associates, including two Nobel prize winners. Since Facebook's 16th block last October, 91 distinguished academics and other intellectuals have given us permission to add their names to the list.

Thank you in advance for your assistance in this matter.

Yours faithfully,

Lola Heavey
Webmaster
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

2 October: Complaint to Facebook Chairman, Chief Executive and Co-Founder Mark Zuckerberg on day 4 of Facebook's 14th block since 1 December 2015

Re: Facebook

Draft paragraph 42 of Declan's next updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

42. On 13 August 2011, then Home Office Minister Lynne Featherstone wrote to Facebook on the Applicant's behalf, asking that they explain why the Applicant's wife had been barred. The bar was subsequently lifted; however, since 1 December 2015, Facebook have blocked the Applicant's wife from posting to a pages and/or groups on 21 separate occasions, and up to six days at a time (each of these blocks is well accounted for in the N4CM blog). On 22 December 2015, Labour's Lyn Brown, then Shadow Home Office Minister and now Shadow Home Secretary, made an enquiry on the Applicant's behalf to Facebook UK Managing Director Steve Hatch asking if he could offer an explanation as to the terms and conditions the Applicant's wife was alleged to have broken twice previously. To the best of the Applicant's knowledge, Mr Hatch did not respond to this letter. The Applicant's wife only ever posts to groups that are specific to an article's subject and that she is well familiar with, and she only ever posts articles that she has already published on the Church and State website. Nonetheless, Facebook have responded to only three of the Applicant's wife's 21 appeals since 1 December 2015, citing "technical problems" in each instance.

1st 1-4 December 2015 (4 days)
2nd 5-7 December 2015 (3 days)
3rd 6-9 January 2016 (4 days)
4th 12-15 January 2016 (4 days)
5th 20-22 January 2016 (3 days)
6th 13-16 February 2016 (4 days)
7th 23-26 March 2016 (4 days)
8th 20-23 May 2016 (4 days)
9th 25-30 May 2016 (6 days)
10th 1-3 July 2016 (3 days)
11th 7-8 September 2016 (2 days)
12th 21-22 September 2016 (3 days)
13th 27-28 September 2016 (2 days)
14th 29 September - 3 October 2016 (5 days)
15th 4-5 October 2016 (2 days)
16th 18-23 October 2016 (6 days)
17th 9-14 December 2016 (6 days)
18th 4-6 January 2017 (3 days)
19th 20-23 January 2017 (4 days)
20th 17 May 2017 (1 day)
21st 19 June 2017 (day 1)

Click to enlarge


Facebook UK Managing Director Steve Hatch

Click to enlarge

UPDATE 26 July (1.33pm): When it comes to stopping me from posting Church and State articles directly to pages and/or groups, Facebook's 21st block since 1 December 2015 was confined to 19 June (one day). There's no telling what's next from Facebook. This is my report to them on 24 July citing five other kinds of blocks since 5 April (the block against an excerpt from a book by one of the Netherlands' leading public intellectuals remains ongoing):

For the attention of Mark Zuckerberg, Chairman, Chief Executive and Co-Founder of Facebook

24 July 2017

Dear Facebook,

I posted the following reply to your message in my Support Inbox (please find your message attached):

Please note that the link you are treating as spam is to an excerpt from Paul Cliteur's book "The Secular Outlook". Prof. Cliteur is one of the Netherlands' leading public intellectuals. He is professor of Jurisprudence at Leiden University, the Netherlands. "The Secular Outlook" is published by Wiley-Blackwell; see https://www.amazon.co.uk/Secular-Outlook-Political-Secularism-Philosophy/dp/1444335219.

On 5 April I reported that the page listing all the groups I belong to was not working. With this rectified, I reported on 10 April that I couldn't schedule posts on my page. Then I reported on 12 April that my scheduled posts were not posting. On 6 June I reported that every time I posted to my page a link to an excerpt from a book by Pascal Bruckner, one of France's leading public intellectuals, it disappeared from the page as soon as it was posted. I was unable to post the excerpt from Dr. Bruckner's book to my page until 21 June (a 16-day block).

Thank you in advance for your assistance in this matter.

Regards,
Lola Heavey
https://www.facebook.com/networkforchurchmonitoring/

UPDATE 26 July (continued): We now have a distinguished list of 127 Honorary Associates from around the world, including two Nobel Prize winners. Since Facebook's 16th block against our Church and State website last October, 97 distinguished academics and other intellectuals (in April, 22 such people) have given us permission to add their names to the list. Nonetheless, the blocks on public access to our Church and State website continue unabated. I have updated my blog post of 16 January with this morning's 592nd block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 65 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day. For example, as I point out in an earlier blog post about the almost certain loss of our employment contracts to the United States by Royal Mail (as opposed to the United States Postal Service), the second article below has 1/2 million Facebook likes/shares (not zero):



UPDATE 26 July (continued): And it's not just Facebook blocks, blocks on public access to our Church and State website and the daily targeting to fluctuating degrees of category pages throughout the site that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. See my blog post of 21 June, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 26/7/2017 RE: 84th Internet cut since 26 May 2017).

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Sunday, June 18, 2017

BT Executive Level Complaints (Consumer): Request for 2nd Deadlock Letter for the Telecommunications Ombudsman (WITH UPDATE 19/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 19 June (8.05am):

"I have updated my blog post of 16 January with yesterday's 505th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks yesterday; no blocks since midnight today (as of 8.05am).

The War on Free Expression

Last Thursday we had to suspend work on our Church and State website; see my previous blog post, Internet cuts: We have had to suspend work on our Church and State website in our current battle to stay online (WITH UPDATE 18/6/2017 RE: 18th Internet cut since 26 May 2017). For the time being, Declan is moving around the site material I have already published and I am concentrating my research on Denmark. It is not inconceivable that we may even have to suspend work on Facebook in our current battle to stay online. Declan copied British Telecom Chairman Sir Michael Rake into this complaint to BT's Executive Level Complaints (Consumer) about their account of what happened during an engineer's visit the week before last to provide us with a new, securely fitted master socket to replace a badly fitting master socket that was line tested on 25 May and found to be functioning perfectly:

For the attention of Sir Michael Rake, Chairman, British Telecom

Shirley Mackie
Executive Level Complaints (Consumer)
British Telecom

Address removed for email


16 June 2017

Dear Ms Mackie,

This evening I spoke with an advisor in the Ombudsman Services: Communications. I have been told that I must request a second deadlock letter before writing to them because your deadlock letter below has instigated a new complaint.

I refer to your comment in which you state as follows: "An engineer attended on 7 June, but was unable to complete the necessary work. The engineer explained he was unable to repair the current master socket and offered to provide a new, securely fitted master socket on the same wall as the existing socket. But you advised you did not want this."

I do not accept your version of what happened during the engineer's visit on 7 June (hereinafter referred to as the "Complaint"). Firstly, your account is at variance with the attached ACR recording from my smartphone that informs you that the engineer only stated before leaving my home that the work needed to be carried out by my landlord Family Mosaic, not BT. I previously provided your colleague Miranda Bracey with this recording on 7 June.

Secondly, your account is at variance with the attached engineer note from 7 June, which states as follows: "This is a Fibre customer and will need a Fibre trained engineer to be allocated." Thirdly, as you have conceded below, it was a third engineer who visited my home on 12 June and securely fitted a brand new master socket to another location on the same wall. He also carried out a comprehensive line test and could not find a problem with my line.

I therefore hereby request a second deadlock letter that provides me with BT's full and final position on my Complaint and refers me to the ombudsman service.

Yours sincerely,

Declan Heavey



Declan received this response on behalf of Sir Michael Rake:

Hello Mr Heavey,

Thank you for your email to Sir Michael.

I'm really sorry that you've had to come back to us regarding this matter.

I will ask our team to look at the deadlock for you and contact you no later than Tuesday.

Best wishes

Tracy

Tracy Reid
Executive Level Complaints (Consumer)

27 May: British Telecom: We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with BT commenced on 28 May 2014 (WITH UPDATE 17/6/2017 RE: 18th Internet cut since 26 May 2017)

UPDATE 19 June (11.44am): Declan has just spoken with an advisor in the Ombudsman Services: Communications. He read to the advisor the email below that he received from BT Executive Level Complaints this morning and then provided the advisor with an overview of the complaint (as above). According to the advisor, the ombudsman service could not accept the complaint because they can't tell BT "how to word their deadlock letters". Declan was told his only "next option" is to take BT to court!

Hello Mr Heavey,

We're sending you this email as you've got back in touch with us, after we've reached deadlock.

I know you're not happy and I'm truly sorry we haven't been able to agree a way forward. As we've already taken all of the steps we could to investigate your complaint, there's nothing more we can say. We'll keep adding notes to your account of anything you'd like to say to us, so as your complaint record is up to date, but we won't respond again.

How to get in touch...
find out more at www.ombudsman-services.org
Email them at osenquiries@os-communications.org
Phone them on 0330 440 1614
Fax them on 0330 440 1615
Textphone them on 0330 440 1600
Write to them at Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.

I'm really sorry that we can't talk about this anymore.

Best wishes,
Shirley

Shirley Mackie
Executive Level Complaints; BT Consumer

Click to enlarge

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 10 18/6/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

Thursday, June 15, 2017

Internet cuts: We have had to suspend work on our Church and State website in our current battle to stay online (WITH UPDATE 19/6/2017 RE: 18th Internet cut since 26 May 2017)

I just hope you will be able to stay online ... it must be
a terrible feeling to be mistreated like that ...

Dr. Dieter Ehrhardt, Retired German diplomat

Re: Blocks on public access to our Church and State website since 26 July 2016

From my earlier blog post's Update 19 June (8.05am):

"I have updated my blog post of 16 January with yesterday's 505th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks yesterday; no blocks since midnight today (as of 8.05am).

The War on Free Expression


UK Government Communications Headquarters (GCHQ)



It's not just blocks on public access to our Church and State website, the daily targeting to fluctuating degrees of category pages throughout the site and Facebook blocks that Declan and I are dealing with these days. We have also been dealing with Internet cuts since 26 May. Our concern since the second internet cut on 27 May has been whether we will have the internet to increase our connections across northern Europe, particularly in Denmark, Norway and the Netherlands (see our distinguished list of 121 Honorary Associates from around the world, including two Nobel Prize winners). Since 8pm tonight we have had an unprecedented four internet cuts, with no end in sight. We have had to suspend work on our Church and State site. I will concentrate solely on Denmark over the next few days. It is not inconceivable that we will have no internet this time next week. We may also have to suspend work on our Facebook page.

Denmark Ditches Blasphemy Laws

INTERNET CUTS

1st 26 May 2017, 1.39pm
2nd 27 May 2017, 12.32pm
3rd 3 June 2017, 8.45pm
4th 4 June 2017, 11.49am
5th 4 June 2017, 1.32pm
(1st 2nd cut)
6th 9 June 2017, 10.50pm
7th 13 June 2017, 9.48am
8th 13 June 2017, 12.48pm
9th 15 June 2017, 6.50am
10th 15 June 2017, 8.01pm
11th 15 June 2017, 9.48pm
12th 15 June 2017, 10.18pm
13th 15 June 2017, 11.02pm
(1st 5th cut)

UPDATE 19 June (8.52am): Presented below is last Friday's 18th recorded internet cut since 26 May (a record-equalling five cuts that day). British Telecom is one of the world's leading communications services companies. We pay BT £65.53 per month (£786.36 per year) for BT Infinity fibre optic broadband. It is especially noteworthy that a BT engineer attended on 12 June and not only provided us with a brand new phone socket, but he could not find a problem with our line; see my blog post of 27 May, British Telecom: We lose our Internet connection for the second time in two days, having not previously been disconnected from the Internet since our contract with BT commenced on 28 May 2014 (WITH UPDATE 17/6/2017 RE: 18th Internet cut since 26 May 2017).*

14th 16 June 2017, 12.22am
15th 16 June 2017, 7.22pm
16th 16 June 2017, 8.02pm
17th 16 June 2017, 10.49pm
18th 16 June 2017, 11.32pm
(2nd 5th cut)

No internet cuts for the last two days;
no cuts since midnight today (as of 8.52am).

* I have filed these first internet cuts since May 2014 in a folder I created on 27 May just past called "BT Internet Cuts", with the date and time part of the graphic for each cut.

Click to enlarge

Re: Government Communications Headquarters (GCHQ)

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Citizenfour Official Trailer 1 (2014) - Edward Snowden Documentary HD



JOIN THE CONVERSATION #CITIZENFOUR

From a fascinating excerpt from Glenn Greenwald's book "No Place to Hide: Edward Snowden, the NSA, and the U.S. Surveillance State":

All of the evidence highlights the implicit bargain that is offered to citizens: pose no challenge and you have nothing to worry about. Mind your own business, and support or at least tolerate what we do, and you'll be fine. Put differently, you must refrain from provoking the authority that wields surveillance powers if you wish to be deemed free of wrongdoing.

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty

From My Picks:

9 June: Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 7 15/6/2017)

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Friday, June 09, 2017

Ministry of Justice: Complaint to the Lord Chancellor and Secretary of State for Justice against the County Court at Central London, Royal Courts of Justice (WITH UPDATE - Day 13 21/6/2017)

Re: Blocks on public access to our Church and State website since 26 July 2016

From my newer blog post's Update 21 June (8.39am):

"I have updated my blog post of 16 January with last night's 510th block on public access to our Church and State website since 26 July 2016. The blog post also not only reveals a record-breaking 52 such blocks in one week at the end of April (an unprecedented escalation that kicked off with our focus on Denmark's cartoon crisis; 94 blocks last month), but it reveals the daily targeting to fluctuating degrees of category pages throughout the site which continues to this day."

An unprecedented ten blocks in one day on 7 May with our publication of Atheist Ireland republishes 25 blasphemous quotes in solidarity with Stephen Fry. 21 blocks last week; five blocks so far this week; four blocks yesterday; no blocks since midnight today (as of 21 June at 8.39am).

The War on Free Expression


County Court at Central London, Royal Courts of Justice

Our experience of the Central London County Court has been so bad that this afternoon Declan complained to Lord Chancellor and Secretary of State for Justice Elizabeth Truss. This email barely scratches the surface of the opposition we have encountered from this court at every turn:

For the attention of Neelam Ahuja, Customer Service Manager, Central London County Court

Rt Hon Elizabeth Truss MP
Lord Chancellor and Secretary of State for Justice
Ministry of Justice

Address removed for email


9 June 2017

Dear Secretary of State for Justice,

Central London County Court Case No. C01CL855

I complained to you on 8 March 2017 about my non-receipt of District Judge Avent's order dismissing my claim against the Greater London Authority (GLA)-commissioned St Mungo's that alleged the falsification and fabrication of data against me. In fact, I did not receive the attached order from the Central London County Court until 15 March 2017, two days after my statutory 21 days to apply for permission to appeal had expired.

Now, according to the Court's telephone service, my application for a full refund of the £80 hearing fee was approved on 26 April 2017 but the cheque has yet to be cleared by the Court's finance section. "That's up to their working time, sir," I was told on 9 May 2017.

Please find below a finding by the Information Commissioner's Office that the Ministry of Justice breached the Data Protection Act 1998 in respect of an application to contest the court's jurisdiction that was filed by the GLA at Central London County Court on 14 October 2015 in another unrelated case.

I am copying the Court's Customer Service Manager Neelam Ahuja into this complaint. I respectfully request that someone look into the delay in my refund and inform me how much longer it is going to take to get the cheque to me. My telephone number is 0788 043 7681.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." - Edd Doerr, President, Americans for Religious Liberty

Finding of Information Commissioner's Office (ICO) against the Ministry of Justice (MoJ)

From the ICO's email dated 16 December 2015 regarding an application to contest the court's jurisdiction that was filed by the Greater London Authority at Central London County Court on 14 October 2015:

"Section 7(8) of the DPA states that a data controller shall comply with a request under this section promptly and in any event before the end of the prescribed period beginning with the relevant day. The 'relevant day' being the first day a data controller receives the request and specifically the fee, and the 'prescribed period' meaning 40 calendar days.

"As the MoJ received your SAR on 19 October 2015, it should have provided its final disclosure in response by 28 November 2015. However, it appears that the MoJ has failed to disclose any personal data to you.

"Therefore, it seems the MoJ has not met its obligations under the sixth data protection principle. Consequently, in our view, it is unlikely that the MoJ has complied with the requirements of the DPA in this case."

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DAY 13 UPDATE 21 June (11.30am): Elizabeth Truss was moved to the Treasury on 11 June, two days after Declan's email above (13 days ago). On 16 June Declan redirected his complaint to the new Lord Chancellor and Secretary of State for Justice David Lidington. This morning we finally received our £80 cheque from the Central London County Court in full refund of the money we paid for the court hearing that took place on 20 February. They say that the refund was approved on 26 April but it appears not to have been processed. "Please accept my sincere apologies for the oversight," writes Rubina Begum, Temporary Customer Correspondence Section Team Leader, The County Court at Central London.

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From My Picks:

20 February: The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

'Let me recommend an important web site churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out.' - Edd Doerr, President, Americans for Religious Liberty