Thursday, March 11, 2010

Complaint against Highgate Jobcentre Plus

This morning Declan and I were once again formally interviewed at our local jobecentre, Highgate Jobcentre Plus, about the jobs we are applying for, and our benefits were almost terminated! “Freddy”, the interviewer, threatened Declan with the termination of our benefits if he refused to do a training course of the Jobcentre’s choosing – I (and no doubt just about everybody in the jobcentre) could actually hear him trying to bully Declan into submission.

Freddy’s mood didn’t change one bit when it was my turn: my CV was rubbish and he was particularly upset that I was declaring under “References” that we were robbed of all our money and documents, including academic qualifications and references, in the Dellow Day Centre of the Providence Row charity run by the RC Sisters of Mercy (see blog of 7 February “Sisters of Mercy withhold evidence from the police”). He was so worked up, in fact, that when he finally allowed me to “sign on” – after more than an hour of taking issue with just about everything – he refused to sign off on my jobseeking for the past two weeks.



Anyway, this is Declan's letter of complaint to the Secretary of State for Work and Pensions, Yvette Cooper (he will be putting the contents of this letter through the Department's formal complaints procedure, stages 1 (Manager), 2 (District Manager) and 3 (Jobcentre Plus Chief Executive); then it's Independent Case Examiner followed by Parliamentary and Health Service Ombudsman; somewhere after stage 3, he will be asking, pursuant to section 9(6) of the Jobseeker's Act 1995, that an employment officer refer his "jobseeker's agreement" to an adjudication officer for him to determine whether he satisfies the conditions mentioned in sections 1(2)(a) and 1(2)(c) of this Act):

Dear Secretary of State

Complaint against Highgate Jobcentre Plus

Further to my previous registered letter of complaint to you of 19 December 2009, I wish to further complain that this morning Personal Adviser Freddy Brooks of Highgate Jobcentre Plus threatened me with the termination of my joint claim for Jobseeker’s Allowance (JSA) if I did not undertake a "training course" of the choosing of the Jobcentre.

My wife suspects, as I believe, that our ongoing abuse at the hands of the Department for Work and Pensions (DWP) is almost certainly related to the Network of those Abused by Church (NAC) website we maintain at religionandmorality.net. I would be delighted to have a "Start Your Own Business" Course, which would enable me to turn NAC into a registered company limited by guarantee, but Highgate Jobcentre Plus won't allow me to do that. I beg to point out that NAC is a world network organisation for exposing the public to the scientific perspective on public policy issues. It has a distinguished list of agreed Trustees pending the registration of the enterprise as a limited company as well as a distinguished and growing list of Honorary Associates, which includes two Nobel Prize winners.

I can confirm that I am currently looking for a solicitor or counsel to represent me pro bono, who might be able to tell whether Highgate Jobcentre Plus has been acting lawfully (a) by directing me to apply for specific jobs on threat of termination, (b) by insisting on my taking a "training course" of the choosing of the Jobcentre, and (c) what can be done to prevent recurrence of this form of unfair treatment. Notice, in particular:

• My joint claim JSA was terminated on 27 September 2006 because I did not “sign on” TWO DAYS BEFORE I was due to do so on 29 September 2006.

• My wife and I were forced to live rough on the streets of London for more than 2 1/2 years, from 3 November 2006 to 13 July 2009.

• I exhausted the appeals process from the street, where my case was dismissed by the High Court (Judicial Review), Court of Appeal and European Court of Human Rights in spite of the fact that I was denied the internal appeal process by procedural impropriety on the part of the enforcement authority (the DWP).

• My joint claim JSA was not even reinstated until 9 October 2009 – almost three months after we gained access to a roof over our heads – because my wife’s National Insurance number was “lost” from the Department’s computer system.

My formal complaint to Highgate Jobcentre Plus Manager Patrice Mulligan at Stage 1 (Manager) of the Department's complaints procedure will relate to Mr Brooks of Highgate Jobcentre Plus, who threatened me this morning with the termination of my benefits if I do not undertake a training course of the choosing of Highgate Jobcentre Plus. I understand that I can have District Manager Isobel Morton review this part of my complaint at Stage 2 (District Manager) if I am not happy with the reply or not that I have received from Ms Mulligan within 10 working days.

Yours sincerely

Declan Heavey

cc Mr Darra Singh, Chief Executive of Jobcentre Plus (at darra.singh@jobcentreplus.gsi.gov.uk)