Declan's complaint against Jobcentre Plus goes to the Independent Case Examiner
Jobcentre Plus (JCP) is an executive agency of the Department for Work and Pensions. Declan has gone through all three stages of JCP's complaints procedure, having been threatened by Freddy Brooks of Highgate Jobcentre Plus with the termination of our benefits if he does not undertake a “training course” of the Jobcentre's choosing. He now has been ignored by both the district manager and the chief executive of JCP. The only response he has received is from the manager of the jobcentre, stating that the matter will be investigated by the London Regional office (archived here)!
This afternoon Declan sent his complaint against JCP to the Independent Case Examiner, John Hanlon. What initially started out as a straightforward complaint against Brooks, has now become a full blown complaint against JCP for refusing Declan access to a Starting a Business course that would enable him turn NAC into a registered company limited by guarantee. It will be the Parliamentary and Health Service Ombudsman in four weeks time. Then our local Citizens Advice Bureau.
The Independent Case Examiner (click to enlarge)
This is Declan's registered letter to Hanlon, copied to Secretary of State for Work and Pensions Yvette Cooper:
Dear Mr Hanlon
Jobcentre Plus
I am writing to you as the Independent Case Examiner on account of the unsatisfactory manner my complaint against Highgate Jobcentre Plus has been dealt with by Jobcentre Plus (JCP), an executive agency of the Department for Work and Pensions (DWP). Please find enclosed a copy of my Stage 3 (JCP Chief Executive) complaint, dated 9 April 2010, to which I have not received a reply. Kindly note that JCP refuses me access to a Starting a Business course, without explanation.
My wife suspects, as I believe, that my abuse at the hands of JCP is almost certainly related to the Network of those Abused by Church (NAC) website we maintain at religionandmorality.net. I would be delighted to have a Starting a Business course, which would enable me to turn NAC into a registered company limited by guarantee, but JCP won't allow me to do that. I beg to point out that NAC is a world network organisation for exposing the public to the scientific perspective on public policy issues. It has a distinguished list of agreed Trustees pending the registration of the enterprise as a limited company as well as a distinguished and growing list of Honorary Associates, which includes two Nobel laureates. NAC's petition to the United Nations regarding therapeutic cloning is especially noteworthy; it has already been signed by no less than 28 Nobel laureates as well as hundreds of other distinguished scholars.
I can confirm that I am currently looking for a solicitor or counsel to represent me pro bono, who might be able to tell whether Highgate Jobcentre Plus has been acting lawfully (a) by directing me to apply for specific jobs on threat of termination of my benefits, (b) by insisting on my taking a "training course" of the choosing of the Jobcentre, and (c) what can be done to prevent recurrence of this form of unfair treatment. Notice, in particular:
• My joint claim for Jobseeker's Allowance (JSA) was terminated on 27 September 2006 because I did not “sign on” TWO DAYS BEFORE I was due to do so on 29 September 2006.
• My wife and I were forced to live rough on the streets of London for more than 2 1/2 years, from 3 November 2006 to 13 July 2009.
• I exhausted the appeals process from the street, where my case was dismissed by Mr Justice Walker of the High Court (Judicial Review), Lord Justice Scott Baker of the Court of Appeal and three judges of the European Court of Human Rights in spite of the fact that I was denied the internal appeal process by procedural impropriety on the part of the enforcement authority (the DWP).
• My joint claim JSA was not even reinstated until 9 October 2009 – almost three months after we gained access to a roof over our heads – because my wife’s National Insurance number was “lost” from the Department’s computer system.
Please kindly note that this complaint relates to JCP refusing me access to a Starting a Business course. I understand that my MP may be able to refer my complaint to the Parliamentary and Health Service Ombudsman if I am not happy with the reply or not that I have received to this letter within 20 working days.
Yours sincerely
Declan Heavey
cc Rt Hon Yvette Cooper MP, Secretary of State for Work and Pensions