Friday, June 26, 2015

Housing Ombudsman Case ID: 201502822 - Family Mosaic Housing Association

From Greater London Authority High Court pre-action letter dated 6 May 2015

Re: Housing Ombudsman

On 27 March 2015 our landlord Family Mosaic Housing Association awarded me the capital sum of £225 by way of statutory compensation for six months of delays with repair work following a significant ceiling leak in our bedroom. On 2 April our local councillor, Cllr James Beckles, referred my case to the Housing Ombudsman following the insistence of Family Mosaic to pay this compensation into our rent account notwithstanding that our rent is paid in full by Housing Benefit. The Ombudsman has claimed that Cllr Beckles' referral was never received, and a second email from him dated 15 April 2015 has not been actioned as yet.

Related link (23 April 2015): Housing Ombudsman: Complaint to the Secretary of State for Communities and Local Government


Click to enlarge

Compensation paid to cover for the delay in completing this repair:

£50.00 Right to Repair
£175.00 Distress and Inconveniences (covering from the period this repair was raised on 25 September 2014 to when it was completed on 27 March 2015 at £25.00 each month)
Total £225.00

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