Friday, December 04, 2015

Facebook: Will they respond to a pre-action letter?

Facebook UK Managing Director Steve Hatch

Facebook blocked me from posting to groups until 8 December, removed every posting I have ever made to groups since I joined Facebook in 2010, and then extended their block until 9 December after I appealed the first two decisions; and all three decisions without any stated reason. None of three complaints we have made to Facebook, the third to Facebook UK Managing Director Steve Hatch, has been responded to. Declan has contacted our local Member of Parliament (MP), Shadow Communities Minister Lyn Brown, whose personal assistant has assured us will write to Facebook on our behalf. He has also spoken with what sounded like a contract lawyer in the Citizens Advice Consumer Service. It turns out that we are protected under UK legislation because Facebook has an office here in London, and they need to set my contract to correct on 9 December or Declan will commence proceedings against them for breach of contract. This afternoon I went to the Facebook page and asked them for their complaints address here in the UK for Declan's pre-action letter. I didn't get a response there either so Declan will address his letter to the complaints department (whether it exists or not) in the London office. We believe it could be a David v Goliath litigation that will appeal to many Facebook users, for a start.

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