Tuesday, February 21, 2017

NatWest Bank: Now it's that all three of the NatWest Debit Cards we are using were cancelled by the Bank two years ago (WITH UPDATE 22/2/2017)

Perhaps The Royal Bank of Scotland, which owns NatWest Bank, has problems with security that its CEO Ross McEwan is unaware of. Declan was unable to use one of his NatWest Debit Cards at NatWest East Ham this afternoon. When he returned to the bank with his original Personal Identification Number (PIN) letter to try the card over the counter a third and final time, the bank clerk told him the PIN he was using applied to a card that had been cancelled in May 2015. Rather than have Declan use the card a third time, she ordered him a PIN ReAdvice. We are using old PINs on all three of our NatWest Debit Cards.

NatWest Alert 9 May 2016: "Your business email address registered with your NWB business account has been changed on 9 May 2016."

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Related blog post 22 June 2016: Financial Ombudsman: Adjudicator acknowledges bank email alert "would've been of great concern" but then dismisses Declan's complaint for unfair treatment

The removal of our flat door in 2012 pales into insignificance when compared to the concern the email alert above caused.
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UPDATE 22/2/2017: This afternoon Declan phoned NatWest Customer Service, having been to NatWest East Ham again this morning for PIN ReAdvices on our other two cards. NatWest Customer Service say that NatWest East Ham has got it all wrong. First of all, Declan's first two attempts with his card yesterday should have been accepted because the correct PIN was used both times; unless, of course, the terminal was faulty. Second, the PIN ReAdvices will simply tell us to keep using our old PINs. NatWest Customer Service apologized several times. NatWest East Ham, on the other hand, knew none the better this morning. They ordered a PIN ReAdvice on Declan's second card, and insisted I must call into the bank myself if I wanted a PIN ReAdvice on my card. At least now I don't have to bother.

We are still waiting to receive District Judge Avent's order dismissing Declan's claim against the Greater London Authority-commissioned St Mungo's. Perhaps his order will be in tomorrow's post and I will then be able to post it to my blog post yesterday, The Central London County Court: District Judge Avent dismisses Declan's claim against the Greater London Authority-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 21/2/2017).