Wednesday, October 24, 2018

Are we back to non-stop Internet cuts? We pay British Telecom £850 per year for broadband (WITH UPDATE 25/10/2018)

Last Sunday "Father of the Internet" and Google Vice President Vint Cerf joined us as an honorary associate.
http://churchandstate.org.uk/honorary-associates/



We pay British Telecom, one of the world's leading communications services companies, £70 per month (£850 per year) for BT Infinity 2 fibre optic broadband. I have been recording our internet cuts as a BT customer since 26 May 2017. Declan has made countless phone calls to BT Customer Service and has dealt with BT Executive Level Complaints multiple times. Never has there been a fault with our phone line and our hub mysteriously rectified itself last August, to such an extent that we haven't yet installed the new hub we received that month as a matter of urgency.

These are the internet cuts since 1 May 2018:

184th 8 May 2018, 2.13pm (1/2 hour)
185th 9 May 2018, 6.31am
186th 9 May 2018, 9.51pm
187th 10 May 2018, 1.05am (1/2 hour)
188th 10 May 2018 12.37pm
189th 10 May 2018 5.18pm
190th 12 May 2018 12.53pm
191st 12 May 2018 11.44pm
192nd 14 May 2018 7.25pm (1/2 hour)
193rd 15 May 2018 11.33am (1/4 hour)
194th 15 May 2018 7.34pm
195th 19 May 2018 8.31am
196th 21 May 2018 5.59pm (1/2 hour)
197th 23 May 2018 1.22pm (1/4 hour)
198th 27 May 2018 2.01pm (1/4 hour)
199th 27 May 2018 8.32pm (1/4 hour)
200th 27 May 2018 11.19pm
201st 29 May 2018 9.46am (1/4 hour)
202nd 29 May 2018 11.48am (1/4 hour)
203rd 29 May 2018 8.11pm
204th 29 May 2018 9.37pm
205th 30 May 2018 9.33pm
206th 1 June 2018 6.02pm
207th 1 June 2018 7.18pm (1/4 hour)
208th 2 June 2018 5.03pm (1/4 hour)
209th 3 June 2018 2.32pm (1/4 hour)
210th 5 June 2018 11.43pm
211th 12 June 2018 9.15pm (1/4 hour)
212th 12 June 2018 11.30pm
213th 13 June 2018 3.35pm
214th 13 June 2018 7.51pm
215th 14 June 2018 11.22am
216th 14 June 2018 4.31pm
217th 15 June 2018 10.05am (1/4 hour)
218th 16 June 2018 6.02pm (1/4 hour)
219th 16 June 2018 9.47pm
220th 18 June 2018 2.00pm
221st 18 June 2018 4.50pm
222nd 18 June 2018 8.38pm
223rd 19 June 2018 8.36am
224th 19 June 2018 10.35am (1/4 hour)
225th 19 June 2018 12.36pm
226th 19 June 2018 5.33pm

227th 19 June 2018 7.32pm (1/4 hour)
228th 19 June 2018 9.33pm (1/4 hour)
229th 19 June 2018 10.01pm (7)
230th 21 June 2018 8.47am
231st 21 June 2018 1.32pm (1/4 hour)
232nd 21 June 2018 2.03pm (1/4 hour)
233rd 21 June 2018 7.37pm
234th 22 June 2018 10.16am
235th 23 June 2018 11.32am
236th 24 June 2018 11.35am
237th 25 June 2018 11.36pm
238th 27 June 2018 1.17pm (1/4 hour)
239th 27 June 2018 7.21pm (1/4 hour)
240th 28 June 2018 12.49pm
241st 28 June 2018 9.16pm (1/4 hour)
242nd 28 June 2018 9.47pm (1/4 hour)
243rd 29 June 2018 9.02am
244th 29 June 2018 8.47pm (1/4 hour)
245th 30 June 2018 10.02am (1/4 hour)
246th 1 July 2018 4.48pm
247th 2 July 2018 7.34pm (1/4 hour)
248th 2 July 2018 11.37pm
249th 3 July 2018 2.02pm (1/4 hour)
250th 4 July 2018 12.16am
251st 4 July 2018 10.06pm
252nd 4 July 2018 10.49pm
253rd 6 July 2018 11.46pm (3/4 hour)
254th 10 July 2018 12.04pm
255th 10 July 2018 1.32pm (1/4 hour)
256th 10 July 2018 6.19pm (1/4 hour)
257th 11 July 2018 1.21am
258th 11 July 2018 9.22am
259th 11 July 2018 12.02pm (1/4 hour)
260th 11 July 2018 11.47pm
261st 12 July 2018 1.01am
262nd 12 July 2018 2.31pm
263rd 13 July 2018 8.21pm
264th 13 July 2018 9.32pm
265th 19 July 2018 8.18am
266th 20 July 2018 12.17am
267th 20 July 2018 8.47am
268th 20 July 2018 4.01pm
269th 28 July 2018 8.39am (1/2 hour)
270th 29 July 2018 10.47am
271st 29 July 2018 11.46pm
272nd 9 August 2018 10.44pm (1/2 hour)
273rd 10 August 2018 11.03pm (1/2 hour)
274th 11 August 2018 2.01pm
275th 11 August 2018 6.05pm (1/4 hour)
276th 12 August 2018 2.16pm (1/4 hour)
277th 13 August 2018 11.32am (1/4 hour)
278th 13 August 2018 12.17pm
279th 13 August 2018 2.01pm (1/2 hour)
280th 14 August 2018 4.12pm
281st 14 August 2018 6.31pm (1/2 hour)
282nd 14 August 2018 10.01pm
283rd 16 August 2018 9.17pm (1 1/4 hours)
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16/8 (10.47pm) New hub ordered
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284th 17 August 2018 10.46am (1/2 hour)
285th 17 August 2018 12.16pm (3 1/4 hours)
286th 18 August 2018 12.06am
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19/8 (10.21am) New hub delivered
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287th 23 August 2018 12.11pm
288th 5 October 2018 8.36am
289th 24 October 2018 9.12pm

UPDATE

290th 25 October 2018 2.53pm
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25/10 (4.26pm) New hub yet to be installed
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Update Summation 25 October 2018

290 internet cuts since 26 May 2017 (173 cuts 2017; 117 cuts 2018). With an all-time record-equalling 7 cuts in one day on 19 June 2018 (in bold); 22 cuts last May that included on 8 May the 3rd ever 1/2 hour cut on the same day as Declan's updated complaint to the UN; 16 cuts last August that included on 17 August an all-time record-breaking cut of 3 1/4 hours; 3 cuts this month; 1 cut yesterday; 1 cut so far today (as of 25 October at 4.26pm).

May 2018: 22 cuts
June 2018 40 cuts
July 2018 26 cuts
August 2018: 16 cuts
September 2018: 0 cuts
October 2018: 3 cuts

7 July 2018: INTERNET CUTS: Are 45-minute Internet cuts to be the new norm? We pay British Telecom £850 per year for broadband (WITH UPDATE 25/10/2018: re 290th Internet cut since 26 May 2017)