Friday, October 25, 2019

St Mungo's: Malicious intent and reckless disregard for the truth? Still nothing from the Executive Director of this Mayor of London-commissioned charity who asked Declan to hold off on legal action three weeks ago to the day (Updated 31/10/2019)

8/14/19

I have looked at the long correspondence regarding your tenancy and clearly you have made a powerful case for the unconscionable behavior of the agency in control of your tenancy.

Donald A. Collins
Founder, International Services Assistance Fund

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County Court at Central London, Royal Courts of Justice

Heavey v St Mungo's (2016)

Trial held in the Central London County Court, Royal Courts of Justice on 20 February 2017.

On 23 August 2018, Declan complained to the Information Commissioner's Office about case notes St Mungo's Executive Director Dominic Williamson assured the Court at trial in February 2017 had been rectified by him but were in fact being held under my name. It took the scheduling of a preliminary hearing in October 2016 to have case notes from two meetings so-called rectified by Williamson as Declan had requested all along; and that rectification only took place after a failed attempt by an international firm of solicitors, Osborne Clarke, to have Declan's claim struck out on the papers. The judge at the preliminary hearing dismissed St Mungo's application to strike out Declan's claim for compensation. DJ Avent's order dated 11 March 2017 does not state why he dismissed the claim at trial. Williamson: "The court case concerned your complaint about the notes on your record. My understanding is that following the court case it became apparent that the note in contention was mirrored on your wife's record - which I don't recall being aware of at the time - and this was subsequently amended to reflect the change we had made to yours. The court was therefore not misled." We strongly disagree that the court was not misled.

20 February 2017: Central London County Court: District Judge Avent dismisses Declan's claim against the Mayor of London-commissioned St Mungo's that alleged the falsification and fabrication of data against us (WITH UPDATE 16/3/2017)

Declan and I are housed in a flat that is part of the Mayor of London's Rough Sleepers Initiative. Alongside our tenancy is access to the Mayor's Tenancy Sustainment Team (TST) at St Mungo's. A thread containing this email has been readied as a court document to be filed with other papers in the Central London County Court without further notice:

For the attention of Dominic Williamson

5 October 2019

Dear Sofia,

I refer to your email below regarding my amends.

During our last meeting, I specifically described as "illogical" being provided with clarification about support that TST can provide as a service when I cannot get the basic support I need from TST North to obtain a position in end-of-life care as a volunteer. In hindsight, I should have used the words 'irrelevant' and 'nonsensical' in the context of a seemingly total failure by TST North to provide me with satisfactory support.

What I said cannot be logically or legally equated with my views of the support TST provides me. It is obvious that I never expressed such views, given that I described as "illogical" being provided with clarification about support that TST can provide as a service when I cannot get the basic support I need. And what I said is already clearly my response to your suggestion of having further clarification about the support TST can provide as a service.

I am satisfied that my amends are concise, transparent, intelligible, and use clear and plain language; easily accessible is not a use of language criterion. The revision you have requested, on the other hand, is clearly illogical, nonsensical and unfair. You say you can agree with my amends. However, if you would still like this revision, can you please provide me with something that is truthful and that I can agree upon? Alternatively, if indeed you can agree with my amends, why not just do so and save us both the bother?

Best regards,

Maria Heavey

St Mungo's is funded by Mayor of London Sadiq Khan to run a number of his rough sleepers initiatives.


Claimant: Declan Heavey
Defendant: St Mungo's

From Particulars of Claim

It is clear from these paragraphs 8 and 9 that there is serious intent behind the ongoing threat to the roof over our heads posed by this taxpayer-funded charity.

8. In an email dated 4 October 2019, the Defendant's Executive Director Dominic Williamson wrote: "I continue to assure you that any issues that you have in relation to working with St Mungo's can be addressed through dialogue with the TST team, and does not need the continual threat of legal action" (SD, p. 12). This statement is both disingenuous and misleading. The Claimant's almost four months of dialogue with the Defendant on the issue of its failure to provide satisfactory support commenced immediately following the most recent rectification of his case notes on 14 June 2019, and culminated in lengthy telephone conversations with the Defendant's TST North Service Manager Ilyas Hussein and Mr. Williamson on 3 and 4 October 2019, respectively. In both of these conversations, the Claimant made clear that by way of resolution both he and his wife would accept as personal referees TST caseworkers who would be willing to do no more than vouch over the phone that they are clients of TST North. Mr. Williamson could not provide the Claimant with an explanation for why this was not possible and subsequently left a phone message assuring the Claimant that he would talk with his TST team for resolution. The Claimant has heard nothing further from the Defendant on this or any other issue. Mr. Williamson is also currently ignoring the Claimant's wife in regard to her case notes. On 3 October 2019, speaking in reference to these notes, Mr. Hussein told the Claimant: "That's Dom's decision to make, it's not my decision to make. It wouldn't be my decision, to be honest." The decision now to make is whether or not to ratify the amends the Claimant's wife made before her TST caseworker's alleged departure from TST North on 4 October 2019.

9. Mr. Williamson's indecision over the Claimant's wife's case notes precludes the Claimant from even meeting with his TST caseworker. It has become apparent from his indecision over the Claimant's wife's amends that Mr. Williamson is not playing with a straight hand and wants only to accuse her and/or the Claimant of not wanting the support that TST can provide as a service, which would provide Peabody with grounds for the termination of tenancy (SD, pp. 1-6). Since 4 October 2019, the Claimant has also effectively been prevented from contacting TST North by phone. Mr. Hussein has not responded to an email the Claimant sent to him that day. It reads: "Further to our emails and telephone conversation yesterday, please can you confirm that no notes have been added on Opal this past week under my name without my authorisation and consent" (SD, p. 8). Following the removal in January 2019 of outrageous communication notes that were being held against the Claimant since May 2018, TST North Service Manager Robert Buck wrote: "Moving forward all and any notes will be agreed upon by you and TST before inputting into our Opal system." Subsequent to and despite this assurance, the Claimant's TST caseworker inputted notes on the system without the Claimant's knowledge or consent, including, inter alia, a false and misleading note that the Claimant wanted to explore 'training' as well as LD volunteering. (The Claimant has repeatedly explained that TST North's Employment, Training and Education service is irrelevant, illogical and inappropriate in his circumstances.) The Claimant does not wish to trigger another protracted battle over phone communication in the absence of an up-to-date assurance from the Defendant that there have been no more notes added on Opal other than those previously shown to him; that is, if Mr. Hussein has not already created such a battle for him.

31 October: St Mungo's: Declan files his pleadings today. He is forced to take action against this Mayor of London-commissioned charity to even get our caseworkers to vouch over the phone that we are clients of theirs


See paragraph 6(c) regarding NHS England.

What's so special about the last paragraph?

These are my amends of meeting on 2 October with my TST caseworker that Williamson seems to have a problem with. The bold print in the last paragraph only remains to be ratified by him.

Maria and I met at her home today at 10.55am.

- Sofia has informed Maria that she's leaving TST North service and her last day is this Friday, 4th October 2019.

- Maria has asked to be allocated a TST Caseworker just like Sofia.

- Maria described the Employment, Training and Education (ETE) service as "irrelevant, illogical and inappropriate" in her circumstances. She does not want to be allocated a TST manager or an ETE worker by Anifat (team leader). She wants me to include here that she also does not want to have to battle an enforced joint visit during this period of reallocation (this was not brought up in the meeting).

- Maria needs a TST caseworker as her personal referee when she applies for volunteering work in end of life care. She said that if a reference letter or a fully completed reference form cannot be provided (as was the case when she applied for a volunteering role in St Joseph's), some organisations might accept a reference over the phone (which would at least be severely restrictive for Maria in her search for voluntary roles in end of life care). Sofia explained that TST is not obliged to provide references (either in writing or over the phone) and, if references are provided, TST is not obliged to share those with the person for whom the references are provided. It was agreed in the meeting that Sofia will speak with Anifat this afternoon and pass on that Maria would still like TST North support regarding references for volunteering work in end of life care.

- Maria would like to get a second job in end of life care, but not before having done some voluntary work in the field. For want of a word, Maria described as "illogical" her being provided with clarification about support that TST can provide as a service when she cannot get the basic support she needs from TST North to obtain a position in end of life care as a volunteer. In hindsight, she would prefer to use the words 'irrelevant' and 'nonsensical' in the context of a seemingly total failure by TST North to provide satisfactory support.




From My Picks

24 September: DACS's attempt last week to retrieve a fee from us for copyright infringement reminds us of the last time Declan took the Mayor of London-commissioned St Mungo's to court (UPDATED 31/10/2019)


The Design and Artists Copyright Society (DACS) is the UK's premier rights management organisation for visual artists.

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