Complaint to NHS England CEO Simon Stevens: What's next with Declan's dental treatment for a now-erupted tooth? (WITH UPDATE 26/3/2018)

Our Church and State website has no less than 40 Nobel Prize winners on it; for details, see this blog's sidebar under "Church and State" (updated today).

Re: Facebook blocks against our Church and State website since 1 December 2015

From my Facebook post's Update 25 January (9.21pm):

"And it's not just Facebook blocks, blocks on public access to our Church and State website, and the daily targeting to fluctuating degrees of category pages throughout the site. Since 26 May 2017, we have been recording Internet cuts to boot; see my blog post of 21 June 2017, Internet cuts: We pay £65 per month for BT Infinity but feel we are in a race against time to stay online (WITH UPDATE 25/1/2018 RE: 177th Internet cut since 26 May 2017). Perhaps of particular importance in all this is the fact that in November 2017 Church and State topped more than 3 million hits over the previous eleven months and despite the even then far from level playing field."

25 January (9.05pm): 29 Facebook blocks against our Church and State website since 1 December 2015 (7 days 2015; 58 days 2016; 47 days 2017; 12 days 2018). See my blog post of 7 December 2017, Fighting for survival in London: Facebook's 26th block against our Church and State website since 1 December 2015. Last month Church and State topped more than 3 million hits over the past year (WITH UPDATE 25/1/2018 RE: Block 29). 5 blocks in the last three months of 2017 that included 12 days from 28 October to 8 November; 3 blocks last month (14 days); 2 blocks so far this month (12 days).

24th 28 October - 8 November 2017 (12 days)
25th 23-30 November 2017 (8 days)
26th 7-8 December 2017 (2 days)
27th 10-17 December 2017 (8 days)
28th 28 December 2017 - 4 January 2018 (8 days)
29th 16-23 January 2018 (8 days)

UPDATE 26 March 2018

30th 28 January - 4 February 2018 (8 days) ('spam')*
31st 12-19 February 2018 (8 days)
32nd 26 February - 5 March 2018 (8 days)
33rd 7-14 March 2018 (8 days)
34th 16-23 March 2018 (8 days)
35th 24 March - 1 April 2018 (9 days)

November 2017: 16 days
December 2017: 14 days
January 2018: 16 days
February 2018: 15 days
March 2018: 29 days
April 2018: 1 day (to 1 April)

* All blocks without explanation save this 30th block which maintained that everything from Church and State "looks like spam".

See The War on Free Expression by our honorary associate Flemming Rose (of Danish Cartoon Crisis fame), who is also one of our 13 authors.

HM Revenue and Customs: Not a matter of serious misconduct?

On 15 September 2017 the Independent Police Complaints Commission (IPCC) forwarded to the Professional Standards Department of Her Majesty's Revenue and Customs (HMRC) my complaint of serious misconduct against HMRC staff. By letter dated 21 September 2017, HMRC Internal Governance dismissed the complaint on the basis that further consideration was unnecessary.

On 12 August 2017 I complained to the IPCC that HMRC Pay As You Earn and Self Assessment had (1) updated my address on 11 July 2017 without my permission (and in the full knowledge of the potential detrimental effect of this on my living situation, given that my address has not changed since May 2014), and (2) had then subsequently closed my Self Assessment account based upon fabricated hearsay evidence which no independent judiciary would accept.

This evening Declan wrote to his National Health Service (NHS) England complaints officer, and once again copied NHS England CEO Simon Stevens into the email. He concluded the email: "I have no idea what's next." We are seriously concerned Declan's complaint last week to NHS England is on track to be treated as abominably as the complaint of mine that the Independent Police Complaints Commission forwarded to the Professional Standards Department of HM Revenue and Customs last September (see here). The Sunday before last, on 14 January, Declan found himself running to Plaistow station, a ten-minute walk away from where we live. NHS 111, a helpline service for urgent medical concerns, had given him 1 1/4 hours to make it across North London for an emergency dental appointment at 12.40pm. When he got there, just in time, he was told by the receptionist that he shouldn't have had to rush at all - they were open until 10pm and there were later appointments available! It didn't stop there. The dentist said he had accelerated the death of a nerve in one of Declan's teeth but sent him on his way without a prescription for antibiotics. This morning our dentist provided Declan with a prescription for the antibiotic amoxicillin. In theory he has been referred to a clinic for the extraction of the now-erupted tooth. The problem this evening is that the dentist says that they have made the referral, but the clinic has subsequently said they are up-to-date with their referrals and Declan is not on their system. This was his original complaint:

For the attention of Simon Stevens, CEO, NHS England

Complaints Team
National Health Service England

Address removed for email


15 January 2018

Dear NHS England,

Yesterday I received emergency dental care, having contacted NHS 111 helpline service for urgent medical concerns.

Firstly, NHS 111 told me on a fourth phone call that the last appointment available to me in London on a Sunday was at 12.40pm. This gave me less than 1 1/4 hours to make my way across North London by tube from Plaistow to Finchley Central. When I arrived at the dental practice at breakneck speed at 12.42pm, I was informed by the receptionist that she couldn't understand why I was put through such an ordeal because the practice did not close until 10pm and there were later appointments available.

Secondly, I had a nerve removed from a tooth but I wasn't given antibiotics and today I have to contend with gum swelling that has hardly reduced at all. I have made an appointment to see my dentist on 18 January. In the meantime, all I can do to ease the pain of an inflamed gum is continue to take painkillers and rinse my mouth with a salt water solution.

Please could you advise how I should proceed with this complaint.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

"Let me recommend an important web site - churchandstate.org.uk. Operating out of London this well-designed and exciting web site covers church-state, population, climate change and other issues. Check it out." Edd Doerr, President, Americans for Religious Liberty

On 16 January Declan received this email from NHS England Chair and Chief Executive's Office:

Dear Mr Heavey,

Thank you for your email to Simon Stevens Chief Executive.

Please be assured your complaint is being reviewed and a member of the complaints team will be in touch shortly to discuss next steps.

Kind Regards

Linsey Watson
Chair and Chief Executive’s Office
NHS England

UPDATE 26 March (10.12pm): On 19 January Declan clarified that (1) he is unhappy with the ordeal he was put through by NHS 111 service because there were later appointments available, and (2) that his specific complaint against the dental practice that carried out the emergency treatment is that he wasn't given a prescription for antibiotics. He got on the system of The Nightingale Clinic for the "extraction of erupted tooth", to quote the referral document. On 29 January he completed the 5-day course of the antibiotic amoxicillin. The extraction was performed on 14 February, a month to the day after the dental surgeon carried out the emergency treatment. We received a final response from NHS England on 12 March. They have not upheld either aspect of Declan's complaint. In regard to (a), they say he was misinformed by reception of later appointments being available. In regard to (b), they find no clinical indication for antibiotics that day, notwithstanding the fact that he was prescribed antibiotics following the eruption of the tooth days later. We will use this complaint against NHS England to fight the seemingly almost certain non-renewal of our tenancy next month. We will be raising our serious concerns about the health care Declan got or didn't get in health care settings over the years; see my blog post of 25 March, Threat to life: We have started our "threat to life" defence against the Greater London Authority. Facebook blocks against our Church and State website have massively escalated this month (WITH UPDATE: 26/3/2018). Perhaps it's noteworthy that I had an unprecedented nightmare trying to publish this blog post on 25 January. For 30 minutes I received different denial of service blocks that I have never encountered before when trying to publish a blog post.



21 December 2006: Chelsea and Westminster Hospital: Declan is hospitalised with pneumonia and discharged unwell back to the streets no more than 42 hours after admission.

Re: Discriminatory surveillance

Paragraph 12 of Declan's updated complaint to the United Nations under Article 19 (freedom of expression) of the International Covenant on Civil and Political Rights.

12. It is important to underscore that the discriminatory surveillance suffered by the Applicant and his wife is not an isolated event. Rather, it is emblematic of a larger pattern of surveillance by law enforcement officials in the UK that has been well-documented by international and domestic human rights bodies. For example, GCHQ's Joint Threat Research Intelligence Group (JTRIG) specialises in the "4 D's": deny, disrupt, degrade, deceive. It has been branded by the press as the spy agency's "deception unit". Though its existence was secret until 2014, JTRIG has developed a distinctive profile in the public understanding, after documents from NSA whistleblower Edward Snowden revealed that the unit had engaged in "dirty tricks" like deploying sexual "honey traps" designed to discredit targets, launching denial-of-service attacks to shut down Internet chat rooms, pushing veiled propaganda onto social networks and generally warping discourse online. Previous reporting on GCHQ established its focus on what it regards as political radicalism. Beyond JTRIG's targeting of Anonymous, other parts of GCHQ targeted political activists and groups deemed to be "radical", even monitoring human rights NGOs. The President of the London-based Privacy International, Simon Davies, asks: "If spying on human rights NGOs isn't off limits for GCHQ, then what is?"

Is Edward Snowden a Hero or Criminal? This is a solid documentary called #Citizenfour that may influence your thinking either way:



JOIN THE CONVERSATION #CITIZENFOUR

From My Picks:

27 October 2017: Home Department: Complaint to the Home Secretary against the Independent Police Complaints Commission. My appeal against the HM Revenue and Customs investigation of serious misconduct is simply being ignored (WITH UPDATE 28/10/2017)


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