Will the hard copy of our employment contracts get through to our American employer this year at our first attempt?
We are hoping this year that we are going to have better luck with our employment contracts. Last year Declan received a cheque for £9.25 from Royal Mail to refund his postage on the loss of the hard copies to the United States. We never had it explained to us why not even the first Royal Mail collection office recorded on the track and trace report:
For the attention of Moya Greene, Chief Executive, Royal Mail
Emma Stanton
Royal Mail Customer Service Centre
Address removed for email
19 May 2017
Dear Ms Stanton,
Complaint: 1-3891637251 - Royal Mail
Since your email of 21 March about the loss of my and my wife's employment contracts to the United States, letters are not being put through our letter box. I understand from speaking with one of your colleagues this afternoon that these incidents have been recorded as "door stepping" under the above case number.
I can confirm that this morning I received a cheque for £9.25 from Royal Mail to refund my postage on the loss of the aforementioned item to the United States. I have not been given the reason why the tracking stopped on this item, with not even the first Royal Mail collection office (Romford Mail Centre) recorded on the track and trace report.
Please could you advise what action I should take the next time my or my wife's mail is left in an insecure place.
Yours sincerely,
Declan Heavey
19 May 2017: Royal Mail: Complaint to the CEO of Royal Mail about 'door-stepping' incidents following the loss of our employment contracts to the United States (WITH UPDATE 23/5/2017)
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