Letter to Cardinal Cormac Murphy-O'Connor

In the blog of 3 April “Still blocked by Facebook”, I published an email Declan received from Detective Paul De-Krestser of Limehouse Police Station suggesting that he calls police immediately when he next makes sight of the homeless guy against whom he has three crime references numbers so that he can be arrested; the Dellow Day Centre of the Catholic Sisters of Mercy Providence Row Charity is not divulging the identity of this guy to police even though they know his details. Well, this morning in the Catholic Manna Day Centre Declan saw him. In fact, the guy seemed quite pleased to be seen, Declan kept bumping into him here and there. So Declan decided to take the five-minute walk to the local police station.

Of course, the police officer couldn’t assure Declan that he wouldn’t get himself barred for bringing the police to the Manna Centre – “we don’t run the place,” PC 396MD told him – so he decided to skip Det. De-Krestser’s advice and update instead the head of the Roman Catholic Church in England and Wales, Cardinal Cormac Murphy-O'Connor, in his capacity as Archbishop of the Diocese of Westminster, to which the Dellow Centre belongs. (Our concern to be barred from one or both of these day centres is not unfounded: on 18 June 2007 we were barred from the Methodist Church Whitechapel Mission by the minister’s wife due to concerns about our safety after I was assaulted in an unprovoked attack by a homeless woman in the canteen.) For the record, this is Declan’s email this afternoon to Cardinal Murphy-O’Connor:

Subject: Providence Row Charity

His Eminence Cardinal Cormac Murphy-O'Connor, Archbishop of Westminster.

Your Eminence,

I refer further to the email of acknowledgement of 25 June 2008 that I received from your Personal Secretary, Sister Damian McGrath, stating: "I am writing to acknowledge receipt of your email concerning Providence Row Charity. The Cardinal is out of the country at the present time but he will see your email on his return next week."

I wish to bring to your attention that I continue to wash in the street as a result of harassment and intimidation by homeless people in the Dellow Day Centre of the Sisters of Mercy Providence Row Charity and the Catholic Manna Day Centre (whose building is provided rent-free by the Archdiocese of Southwark), which I have been doing every weekday morning since 10 April last year; and my wife has been doing since 27 February.

In order to avoid being barred through no fault of my own, I do not venture into the washroom in the Dellow Centre and this morning thought it best to leave the Manna Centre, having been stalked both inside and outside the centre by the homeless man against whom I have three crime reference numbers (see (2), (4) and (7) below) – the breakfast provided by the Dellow Centre is the only food available to my wife for the entire day Monday-Friday; I walk a two-hour round trip virtually every weekday to the Manna Centre to avail of the free lunch provided to homeless people.

Since my initial letter of complaint to you of 21 April 2008 (almost two weeks after I took to washing in the street), I reconfirm the occurrence of the following incidents:

(1) on 28 April 2008, I submitted a written complaint to the Chief Executive of the Providence Row Charity, Ms Jo Ansell, against a homeless man for verbal abuse in the canteen of the Dellow Centre;
(2) on 16 May 2008, I reported a homeless man to the Metropolitan Police for racially aggravated harassment in the Dellow Centre's men's washroom (crime reference no. 4212667/08);
(3) on 18 June 2008, I was robbed in the canteen of the Dellow Centre of all my and my wife's money and documents (crime reference no. 4215697/08); on 24 June, I was informed at Bow Street police station that the case had been struck out due to the police being unable to obtain any CCTV footage whatsoever from the Providence Row Charity;
(4) on 19 June 2008, the day after the robbery of all our money and documents in the Dellow Centre, I reported the same homeless man referred to in (2) above to the Metropolitan Police for assault while queuing for food in the Manna Centre (crime reference no. 3021917/08);
(5) on 30 June 2008, I submitted a written complaint to Ms Ansell against a homeless woman for verbal abuse in the canteen of the Dellow Centre;
(6) on 6 November 2008, I submitted a written complaint to Ms Ansell against the same homeless woman referred to in (5) above for verbal abuse from the reception desk of the Dellow Centre;
(7) On 24 February 2009, I reported the same homeless man referred to in (2) and (4) above to the Metropolitan Police for assault in the canteen of the Dellow Centre (crime reference no. 4204029/09); on 25 March, I received an email from Detective Paul De-Krestser of Limehouse Police Station stating that the case had been struck out due to the police being unable to obtain the identity of the suspect from the Providence Row Charity “even though they do know his details” (see attachment). (Detective De-Krestser suggests that I call police immediately when I next make sight of the suspect so that he can be arrested.)

This morning I was informed at Southwark police station that if the suspect referred to in (2), (4) and (7) above was arrested at the Manna Centre, the police could not prevent me from being barred from the premises. On 18 June 2007, my wife and I were barred from the Methodist Church Whitechapel Mission by the minister's wife due to concerns about our safety following an unprovoked assault on my wife (crime reference no. 4217341/07). Despite that the Whitechapel Mission's website states that homeless people are not barred or excluded and that I wrote by registered post to the minister himself and to the head of the Methodist Church in the UK, Rev Graham Carter, neither my wife nor I were readmitted.

Please would you acknowledge receipt.

Yours sincerely,
Declan Heavey

Declan seriously threatened in the Catholic Manna Centre

This morning at 9.15am, while in the Catholic Manna Day Centre, Declan was seriously threatened by a homeless guy. One moment he is sitting down reading a book as he waits for a shower cubicle to come free, the next a Pole is spitting Polish into his face with a clenched fist within a foot of his left cheek – pretty menacing. Somehow Declan managed to get out from under this guy and left the washroom. He put in a complaint with a member of staff but we still left, Declan without as much as a bite to eat. I didn’t get a chance to shower either, which was unfortunate because the women’s washroom at the Catholic Sisters of Mercy Dellow Day Centre has been closed for a few weeks now.

Of course, there is nothing new about Declan being threatened by homeless, even assaulted, in these two day centres - in the previous blog “Still blocked by Facebook”, I publish a letter from Detective Paul De-Krestser stating that the Dellow Centre won’t divulge the identity of a guy, who assaulted Declan in their canteen, to police even though they know his details. Nevertheless, we remain concerned we may be barred from either or both of these centres through no fault of own (we have already been barred from the Methodist Church Whitechapel Mission due to concerns about our safety). Hence, the following email this afternoon from Declan to the head of the Roman Catholic Church in England and Wales, Cardinal Cormac Murphy-O'Connor, in his capacity as Archbishop of the Diocese of Westminster, to which the Dellow Centre of the Providence Row Charity belongs.

Subject: Providence Row Charity

His Eminence Cardinal Cormac Murphy-O'Connor, Archbishop of Westminster.

Your Eminence,

I refer further to the email of acknowledgement of 25 June 2008 that I received from your Personal Secretary, Sister Damian McGrath, stating: "I am writing to acknowledge receipt of your email concerning Providence Row Charity. The Cardinal is out of the country at the present time but he will see your email on his return next week."

I wish to bring to your attention that I continue to wash in the street as a result of harassment and intimidation by homeless people in the Dellow Day Centre of the Sisters of Mercy Providence Row Charity and the Catholic Manna Day Centre (whose building is provided rent-free by the Archdiocese of Southwark), which I have been doing every weekday morning since 10 April last year. In order to avoid being barred through no fault of my own, I do not venture into the washroom in the Dellow Centre and this morning (Sunday) thought it best to leave the Manna Centre without so much as a bite to eat, having been seriously threatened by a homeless man in the men's washroom – the breakfast provided by the Dellow Centre is the only food available to my wife for the entire day Monday-Friday; I walk a two-hour round trip virtually every weekday to the Manna Centre to avail of the free lunch provided to homeless people.

I reconfirm the following since my initial email letter to you of 21 April 2008:

(1) on 28 April 2008, I submitted a written complaint to the Chief Executive of the Providence Row Charity, Ms Jo Ansell, against a homeless man for verbal abuse in the canteen of the Dellow Centre;
(2) on 16 May 2008, I reported a homeless man to the Metropolitan Police for racially aggravated harassment in the Dellow Centre's men's washroom (crime reference no. 4212667/08);
(3) on 18 June 2008, I was robbed in the canteen of the Dellow Centre of all my and my wife's money and documents (crime reference no. 4215697/08); on 24 June 2008, I was informed at Bow Street Police Station that the case had been struck out due to the police being unable to obtain any CCTV footage whatsoever from the Providence Row Charity;
(4) on 19 June 2008, the day after the robbery of all our money and documents in the Dellow Centre, I reported the same homeless man referred to in (2) above to the Metropolitan Police for assault while queuing for food in the Manna Centre (crime reference no. 3021917/08);
(5) on 30 June 2008, I submitted a written complaint to Ms Ansell against a homeless woman for verbal abuse in the canteen of the Dellow Centre;
(6) on 6 November 2008, I submitted a written complaint to Ms Ansell against the same homeless woman referred to in (5) above for verbal abuse from the reception desk of the Dellow Centre.

On 24 February 2009, I reported the same homeless man referred to in (2) and (4) above to the Metropolitan Police for assault in the Dellow Centre's canteen (crime reference no. 4204029/09); on 25 March 2009, I was informed in an email from Detective Paul De-Krestser of Limehouse Police Station that the case has been struck out due to the police being unable to obtain the identity of the suspect from Providence Row Charity “even though they do know his details” (see attachment). (Detective De-Krestser suggests that I call police immediately when I next make sight of the suspect so that he can be arrested.)

I should again point out that my wife and I were barred from the Methodist Church Whitechapel Mission on 18 June 2007 by the minister's wife due to concerns about our safety following an unprovoked assault on my wife by a homeless woman in the canteen of the premises (crime reference no. 4217341/07). Despite that the Whitechapel Mission's website states that homeless people are not barred or excluded and that I wrote by registered post to the minister himself and to the head of the Methodist Church in the UK, Rev Graham Carter, neither my wife nor I were readmitted.

Please would you acknowledge receipt.

Yours sincerely,
Declan Heavey

More harassment by the police

Last night at 2.10am we were woken in the porch we sleep in by a police officer, this last visit makes four times in four days (see previous blog). It transpires that this is no longer about "cleaning" the City of London of rough sleepers as previously, but about the "cleaning" of the City of London. So could we please pack up and leave so that the cleaners (two cleaners in a van) can get on with the job of disinfecting the porch, says PC 365B of Snow Hill Police Station. What an insult! I may wear shabby clothes – I have great difficulty in getting them replaced: in the Manna Centre (whose building is provided rent-free by the Catholic Archdiocese of Southwark) I only get a couple of minutes, every two Sundays, to find a maximum of three items from a jumble of second-hand clothes stored in a dark women's room; and in the Catholic Sisters of Mercy Dellow Centre whatever we need, the last time it was a pair of jeans for Declan and runners for me, the nun in charge seldom has it, and it’s never a question of wait for a few days – but we are both clean, our bags are tied, covered in black bags and well stacked, and I myself clean the porch floor almost every night. I don't know you, he replies, despite we have been sleeping there for over a year and a half.

Can we have two tickets, and could you write that you want us to leave the porch so cleaners can disinfect it, Declan asks (this is one of two questions we prepared a few days ago for more compelling evidence of a violation of Article 34 of the European Convention on Human Rights (see blog of 13 May "Letter to the European Court under Article 34") - Article 34 establishes a duty on Convention states not to subject applicants to any improper indirect acts or contacts designed to dissuade or discourage applicants from pursuing a Convention remedy). No problem, he says, and writes "Welfare. OP Poncho II."

"Are you in a hostel?" he asks. So Declan explains for the second time in three days that the Department for Work and Pensions unlawfully terminated our benefits over a year and a half ago because he didn't sign on two days before he was due to do so, and that he submitted his application to the European Court on 8 September 2007 with a request for priority under Rule 41 of the Rules of Court (paragraph 3 of Declan's application has a brief account of the reason for benefits). He also informs PC 365B that the Dellow Centre recorded on my registration form of 22 November 2006 that St Mungo's, London's largest homelessness organisation, had informed the centre that we could not be referred to a hostel "due to not being on any benefits" – the Court didn't consider us sleeping in the street enough to expedite the case, and Declan has yet to be notified by the Court as to whether his application has been dismissed or the Government invited to set out its observations on the merits and admissibility of the case.

Even if we could get into a hostel, we wouldn't entertain the thought of it, Declan adds. The Methodist Church Whitechapel Mission barred us last June due to concerns about our safety, and the risk must have been so great that, even after writing to the minister himself and to the head of the Methodist Church in the UK, Rev Graham Carter, we were never readmitted. Declan is now unstoppable. "I have been assaulted several times by homeless, and my wife once. We have a bunch of crime reference numbers," he says, adding that we have problems with homeless both in the Manna and Dellow. (Declan forgot to mention that such are the problems with homeless that for several weeks now he has been washing and shaving in the street, see blog of 22 April “Letter to Cardinal Cormac Murphy-O'Connor”.) PC 365B has nothing to say.

Does he intend to arrest us if we don’t leave, I ask him (since on 9 May PC 698B told us he would and on 17 May PC 601B told us she wouldn’t). He replies that he can arrest us. “If we are harassing people, or drunk,” Declan adds. “Or obstructing police,” PC 365B warns. We have nowhere to go at 2.35am with all our stuff and barely the money to buy four Big Issues (a magazine sold buy homeless people on registered street pitches), but if he could write on the tickets he is going to issue us that he is going to arrest us if we don’t move, we will obviously pack up and leave, I amenably say – this is our second question. He doesn’t have to write anything, he informs us, but what about if we step down to the pavement with our bags, let the cleaners do their job, and then bed back down when they are done. I reject this proposal straight away because our sleeping bags would be soaked with water and disinfectant, and I already have a bad cold as result of all the rain and wet socks; Declan has been hospitalised with a viral infection, also because of the rain, and we have no access to healthcare … So if he is not going to arrest us, we are staying put, I insist.

In the end, he tells the cleaners to disinfect the step, no need to do the free space by the porch door – which Declan always leaves clear so we don’t block the door; the last thing we want is to cause any trouble so we also bed down at 9.00pm and get up at 4.30am (the office building also has a front door around the corner). The cleaners haven’t the slightest interest in cleaning at all: the small porch beside ours, which is so dirty not even a drunk homeless would lay in it, is left untouched; and so are the big, dirty stains along the pavement where Pret A Manger normally leave rubbish bags. In fact, with the exception of the porch step, they clean nothing. The outcome of the encounter, which we read when everything is back quiet again, is “Satisfactory”.

Operation Poncho II

So what does Operation Poncho II have to do with cleaners “cleaning” the City of London, including privately owned property? Well, according to Google, nothing. There are only three references in Google UK, one of which is official: the Autumn/Winter 2007 issue of Talkback, a community news magazine from the City of London Police. It appears that Operation Poncho II happened back in May 2007 “aimed to engage with people who are sleeping on the street, checking their welfare and offering access to support services such as accommodation and drugs and alcohol rehabilitation … a positive step towards ensuring that rough sleepers have access to housing and services before the colder winter months arrive”.

So OP Poncho II is about the "welfare" of rough sleepers. Well, that may explain why PC 365B didn’t write that cleaners were going to disinfect the porch, or that he wanted us to pack up and leave, or that an arrest was in the air. Anyway, I may be completely wrong here, but if a police officer was to issue us with a ticket in respect of OP Poncho II citing either “cleaning” or “arrest” – and it sure looks like tonight we may be adding more tickets to our growing collection – we could well be looking at prima facie improper pressure in violation of Article 34.

Seventh visit by the police

Two nights ago we received our seventh visit from the police – this time by a not very friendly female police community support officer. After the usual how long have you been sleeping in the porch, she only had two other questions before walking away abruptly: where do you put your bags at night; and have you ever been robbed.

Then, as we were bedding down, a total of four homeless passed by the porch within minutes of each other – Declan recognised them from the Dellow Centre and the Whitechapel Mission. (This morning at 5.10am a rough looking character approached us while we were packing to leave, asking for the direction to somewhere while at the same time eyeing our bags. Would he have run off with a bag if he had had the chance? I think so.)

This visit from the police wouldn’t have been related to Declan’s appointment the next morning with Detective Constable Alexander Head in Bethnal Green Police Station to have his statement taken in relation to the assault on him by a homeless guy in the Whitechapel Mission on 17 February – when he was punched twice in the face in an unprovoked attack. No, of course not. That would be what - thuggery?

You may ask why DC Head would take Declan’s statement now, when Declan wasn’t given the time of day for almost two and a half months (see below for chronology in respect of Declan’s efforts to have his statement taken). Enter Rev Graham Carter, head of the Methodist Church in the UK.

Carter wrote to Declan on 20 April in reply to Declan’s letter to him of 17 April (see blog of the next day) regarding harassment and intimidation in the Methodist-run Whitechapel Mission. In his letter, Carter says that the allegation of assault is being dealt with by the police and it is, therefore, not possible for him to comment on it. It would be our contention that the police then had to do just that – deal with it.

Anyway, this is Carter’s letter of 20 April:

Dear Mr Heavey

I acknowledge receipt of your letter of 17th April regarding your allegations of harassment and intimidation in the Whitechapel Mission.

Clearly the allegation of assault is being dealt with by the police and it is, therefore, not possible for me to make any comments on this. Your other allegations are most appropriately dealt with locally by those responsible for the running of the Whitechapel Mission, either the Management Committee or the Trustees, and I advise you to take up your concerns with them.

With all good wishes,

Yours sincerely,

Revd R Graham Carter

And this is the letter Declan sent by registered post this morning to Rev Peter Powers, Superintendent Minister for Tower Hamlets:

Dear Rev Powers

Re:  Harassment and intimidation in the Whitechapel Mission

I refer further to the enclosed copy of letter to me of 20 April from Rev Graham Carter, President of the Methodist Conference of Great Britain.

I also enclose copy of my letter and enclosures of 27 April to Chief Superintendent Mark Simmons of Bethnal Green Police Station regarding the unprovoked assault on me in the Whitechapel Mission on 17 February (Crime ref: 4204886/07).

I reconfirm that on 16 April I narrowly escaped being assaulted for the second time in the Whitechapel Mission. On this occasion, as stated in my previous letter to you of 24 April, the kitchen worker who intervened (Tony) took the view that it was my fault for not talking to the homeless that visit the premises. (That this was the view taken, would be evident from CCTV footage.)

Although I was informed by the acting manager of the Whitechapel Mission on 17 February that I enter the premises at my own risk, I remain adamant that this ought not to be the case. Again, I understand that if a visitor is invited onto the institution’s premises then a common duty of care will be owed by the institution to the visitor. This is to ensure that the visitor will be reasonably safe in the premises for the purposes for which he has been invited or permitted.

Kindly note that yesterday morning I was informed by Detective Constable Alexander Head of Bethnal Green Police Station that the Metropolitan Police have been informed by the management of the Whitechapel Mission that there is no CCTV footage of the assault on me on 17 February available from the camera covering the canteen area.

Yours sincerely

Declan Heavey

cc  Rev Graham Carter (by registered post – with enclosures herein referred to)

The enclosure referred to in paragraph 2 of above letter is Declan’s letter yesterday to Chief Superintendent Mark Simmons requesting under the Date Protection Act 1998 a copy of the statement taken by DC Head (some of which quoted verbatim the statement Declan handed in to Bethnal Green Police on 19 February). In this letter to CS Simmons, Declan enclosed the following chronology in respect of his efforts to have his statement taken:

19 Feb - 9.30pm, 1st visit to Bethnal Green Police Station. Hand in statement of 19 February for the attention of Police Constable Richard Bentley. Told PC Bentley will phone me to have my statement taken by him.

21 Feb - 10.00pm, 2nd visit to Bethnal Green Police Station. PC Bentley on his holidays. Told PC Calabrese of Limehouse Police Station will phone me to have my statement taken by her.

23 Feb - 11.30am, 1st phone call to Limehouse Police Station. Told to phone on 26 February for PC Calabrese.

26 Feb - 6.15am, 2nd phone call to Limehouse Police Station. Told to phone at 7.00am for PC Calabrese.

- 7.15am, 3rd phone call to Limehouse Police Station. Told to phone control room.

- 7.20am, 4th phone call to Limehouse Police Station - Control Room. Told I will be phoned back immediately. (No call.)

- 7.25am, 5th phone call to Limehouse Police Station - Control Room. Told PC Calabrese will phone me.

- 8.30pm, 1st phone message from Limehouse Police Station. Asked to phone Detective Constable Alexander Head of the Beat Crime Unit to have my statement taken by him.

27 Feb - 7.30am, 6th phone call to Limehouse Police Station - Beat Crime Unit. Told to phone at 9.00am for DC Head.

- 9.00am, 7th phone call to Limehouse Police Station - Beat Crime Unit. Speak with DC Head. Told he will phone me to have my statement taken by him.

1 Mar - 7.00pm, 2nd phone message from Limehouse Police Station. PC Bentley says he is to arrest suspect, after which he will phone me to have my statement taken by him.

23 Mar - 5.30am, 8th phone call to Limehouse Police Station. Request crime report update. Told update not available over the phone.

- 7.00am, 3rd visit to Bethnal Green Police Station. Request crime report update. Told report includes letters to me from DC Head of 26 February and 9 March, neither of which I received. Asked to call back at 8.00am for phone call to DC Head to have my statement taken by him. (7.30am, Whitechapel Mission issue letter stating no letter arrived for me since 20 January.)

- 8.00am, 4th visit to Bethnal Green Police Station. Asked to phone DC Head between 10.00pm and 6.00am.

24 Mar - 5.30am, 9th phone call to Limehouse Police Station - Beat Crime Unit. Told DC Head will phone me.

26 Mar - 12.30pm, 1st registered letter - DC Head. In reference to chronology to 26 March, I request (1) copy of the letters of 26 February and 9 March, and (2) appointment to have my statement taken.

29 Mar – 1st letter from Bethnal Green Police Station. Acknowledgement of receipt of my letter to DC Head of 26 March. States DC Head will be responding to my letter "as soon as possible".

16 Apr - 7.30am, 5th visit to Bethnal Green Police Station. Request crime report update. Told last entry is station’s letter of acknowledgement of 29 March.

- 4.00pm, 2nd registered letter - Chief Superintendent Mark Simmons. In reference to chronology to 26 March, I confirm that my statement has yet to be taken.

- 4.00pm, 3rd registered letter - Commissioner of Police of the Metropolis Ian Blair. Enclose for the Commissioner’s attention copy of my letter and enclosures of even date to CS Simmons.

22 Apr - 7.30am, 6th visit to Bethnal Green Police Station. Request crime report update. Told last entry is station’s letter of acknowledgement of 29 March.

23 Apr - 10.00am, 4th registered letter - Commissioner Blair. In reference to chronology to 26 March, I confirm that my statement has yet to be taken.

25 Apr - 9.00pm, 1st phone message from Bethnal Green Police Station. DC Head says that he has moved from Limehouse PS to Bethnal Green PS. He requests that I phone him at the robbery desk to have my statement taken by him as soon as possible.

26 Apr - 7.00am, 7th visit to Bethnal Green Police Station. Told to call back at 9.00am for DC Head.

- 8.30am, 8th visit to Bethnal Green Police Station. Not known when DC Head will be on duty. Told DC Head will phone me.

- 9.15am, 1st phone call to Bethnal Green Police Station - Robbery Desk. Get voice-mail. Confirm that I wish to have my statement taken as soon as possible.

- 1.55pm, 2nd phone call to Bethnal Green Police Station - Robbery Desk. Get voice-mail. No message.

- 1.57pm, 3rd phone call to Bethnal Green Police Station. Told to phone robbery office for DC Head.

- 2.00pm, 4th phone call to Bethnal Green Police Station - Robbery Office. Told to phone back in 30 minutes for DC Head. (I confirm that my phone will be on for DC Head to phone.)

- 2.30pm, 5th phone call to Bethnal Green Police Station - Robbery Office. Told to phone back in 20 minutes for DC Head. (I confirm that my phone will be on for DC Head to phone.)

- 2.50pm, 6th phone call to Bethnal Green Police Station - Robbery Office. Told to phone back in 20 minutes for DC Head. (I confirm that my phone has been on since 2.00pm, and will remain on for DC Head to phone.)

- 3.10pm, 7th phone call to Bethnal Green Police Station - Robbery Office. Speak with DC Head. Told he will take my statement on 27 April at 11.00am.

27 Apr - 11.00am, 9th visit to Bethnal Green Police Station. My statement taken by DC Head. Told suspect has yet to be arrested.

The harassment and intimidation in the Whitechapel Mission has been exacerbated by police delays in taking Declan’s statement – didn’t he have to call staff on 16 April to avoid being assaulted by a homeless? Step into a bus outside the establishment to escape being assaulted by, er, another homeless?

Finally, these are a few highlights from the week: the day that DC Head leaves a message on Declan’s mobile saying that he will take his statement and requests a return phone call to arrange a time, that night we are treated to an all-night blue flashing light from the porch alarm (Wednesday from 8.30pm to 5.30am); a homeless tries to get into confrontation with Declan and, when I brush him off, he pushes me and then rubs up against me (Monday at 9.10am, in the queue to enter the Dellow Centre); no hot water in the women’s washroom since last Monday, at least not from 6.00am to 6.35am – a first (Whitechapel Mission).