Tuesday, October 20, 2009

Declan barred from the IT centre at The (Church of England) Connection

Last Friday Declan was barred from accessing the IT centre at The Connection at St. Martin-in-the-Fields (“St.Martin's”), which he had been using almost every day since the beginning of August to print copies of our CVs and requests for application forms and fight for the reinstatement of his joint claim for Jobseeker's Allowance (JSA). The Connection is a Church of England homeless centre situated at St. Martin-in-the-Fields – one of the most famous non-cathedral churches in London. According to Wikipedia, St. Martin-in-the-Fields is “famous for its work with homeless people through The Connection at St Martin's which shares with The Vicar's Relief Fund the money raised each year by the BBC Radio 4 Appeal's Christmas appeal”.



On 28 April 2008, the Archbishop of Canterbury, Dr. Rowan Williams, spoke at a special Service of Thanksgiving to celebrate the renewal of the church: in January 2006, work began on a £36 million renewal project; the Church of England got the money through public appeals and a grant of £15.35 million from the Heritage Lottery Fund. Anyway, you can read the Archbishop’s sermon on his website, but what interests us in particular is one of the notes which appears at the bottom of the sermon:

More specifically, among the many aspects of Christian ministry at St Martin's, there is a long tradition of caring for homeless people and those at risk of homelessness. This work continues with the Connection at St Martin-in-the-Fields, formed in April 2003 from a merger between St Martin-in-the-Fields Social Care Unit (working with rough sleepers and other vulnerable homeless people) and the London Connection (which helped young homeless people).

Furthermore, the Connection website also explains that in its IT Centre (“the Workspace”) users can get job search support like CV preparation, internet search, etc. The webpage states: “Since 1990, the Workspace team has provided employment training and education support for homeless people, people in temporary accommodation and people at risk of becoming homeless.” Well, I am puzzled! For more than 2 1/2 years (from 3 November 2006 to 13 July 2009) we slept rough on the streets of London, having been put there by the Department for Work and Pensions (DWP) because Declan did not “sign on” two days before he was actually due to do so (see “About us”). Moreover, for the last three months the DWP has given us an absolute nightmare (see, for example, blog of 7 October “After a huge run-around, the Department for Work and Pensions denies me a Crisis Loan”).

Declan was also getting lunch at the Connection – although it costs about £1.50, there is always a queue because many homeless people are receiving benefits (we only received notification of the reinstatement of Declan's joint claim JSA on Saturday). We were also puzzled when on 19 August the Providence Row charity denied us access to food by effectively barring us from entering their Dellow Day Centre in the morning (a coffee in the afternoon is fine!). Declan lodged a formal complaint of discrimination against the Congregation of the Sisters of Mercy with the head of the Roman Catholic Church in England and Wales, Archbishop Vincent Nichols (see here); having received nothing by way of reply, he took his complaint on 23 September to the Apostolic Nunciature to Great Britain, Archbishop Faustino Sainz Muñoz (see here); and finally he wrote to Pope Benedict XVI (see here). Shortly after Declan wrote to the pope, the papal nuncio replied (see here) ... to zero effect!

Perhaps also revealing is that Declan and I have been barred from the Methodist Church Whitechapel Day Mission. On 18 June 2007, the minister’s wife barred us due to concerns about our safety following an unprovoked assault on me in the canteen by another homeless woman (crime reference no. 4217341/07; see blog of 18 June 2007 “Assault and bar in the Whitechapel Mission”). Despite that the Whitechapel Mission’s website states that homeless people are not barred or excluded and that Declan wrote by registered post to the minister himself and to the then head of the Methodist Church of Great Britain, Rev. Graham Carter, we were never readmitted.

For the record, this is the email that Declan sent last Saturday to the CEO of The Connection Colin Glover (the letter to the Secretary of State for Work and Pensions to which Declan refers is published here):

Subject: The Connection at St. Martin-in-the-Fields

Dear Mr. Glover,

I refer to the attached copy of my email of complaint of 15 October to your IT floor supervisor, Ms. Diana Cimpanu ("ComplaintCSTM(15.10.09)”), which I copied to you together with the attachment therein referred to, namely, my email letter of 7 October to the Secretary of State for Work and Pensions The Rt. Hon. Yvette Cooper MP regarding the reinstatement of my joint claim for Jobseeker's Allowance (see attachment “Cooper(7.10.09)”).

I wish to confirm that yesterday I was denied access to computers and photocopier in the Connection at St. Martin's by your IT manager Bill (surname withheld), which I had been using since the beginning of August to access my Google Mail account (that is, when possible to do so, see attachment “ComplaintCSTM(15.10.09)”), print CVs and requests for application forms, and photocopying documentation relating to the reinstatement of my joint claim for Jobseeker's Allowance.

You will note that I am once again taking the time to copy the Chief Executive of Providence Row Jo Ansell into my current situation. As I mentioned in the aforementioned email of 15 October to Ms. Cimpanu, it was Ms. Ansell who, on 19 August, denied my wife and me access to food in the Dellow Day Centre run by the Sisters of Mercy in spite of our unstable circumstances (see attachment "Cooper(7.10.09)").

Perhaps you would be so kind as to forward this email and its attachments to the Justice of the Peace in the City of London Lady Diana Brittan, Chair of the Connection at St. Martin's. Ultimately, I will be lodging a formal complaint with the Archbishop of Canterbury His Grace Rowan Williams; by which time I expect to have an alternative contact address for Lady Justice Brittan.

Please would you acknowledge receipt.

Yours sincerely,
Declan Heavey

Email: dheavey@gmail.com

Home address:
83 Priory Gardens
London N6 5QU

cc Lady Diana Brittan, Chair of the Board of Directors of the Connection at St. Martin's
Lord Lloyd of Berwick, Master of the Salters' Company
His Excellency Most Rev. Faustino Sainz Muñoz, Apostolic Nunciature to Great Britain
His Grace Archbishop Vincent Nichols, Archbishop of Westminster
Sr. Coirle McCarthy, Congregational Leader of the Sisters of Mercy
His Grace The Duke of Norfolk, Patron of Providence Row
Alderman Sir Michael Oliver, Vice President of Providence Row
Mr. Simon Bartley, Chairman of the Board of Trustees of Providence Row
Ms. Jo Ansell, Chief Executive of Providence Row
Mr. Howard Sinclair, Chief Executive of Broadway Homelessness and Support
Superintendent Lorraine Cussen, Snow Hill Police Station

And this is the email that Declan sent last Thursday to the Workspace supervisor, Diana Cimpanu:

Subject: The Connection at St. Martin-in-the-Fields

Dear Ms. Cimpanu,

I refer to our conversations this morning and wish to reconfirm that between 11.15am and 12.00 noon I was unable to access my Google Mail account from the Connection at St. Martin's. I attach copy of my email letter of 7 October to the Secretary of State for Work and Pensions The Rt. Hon. Yvette Cooper MP, to which I was unable to gain access.

I regret that I am unable to provide you with a list of the particular days and times I have experienced this anomaly at your day centre since the beginning of August. However, as I told you, this week it has been particularly bad and getting progressively worse; moreover, I have yet to hear another client of yours complain of any such difficulty. In future I will keep accurate and daily records of the time I spend on your computers and any difficulties I experience accessing the internet, for your future reference.

You will note that I am taking the time to copy the Chief Executive of Providence Row Jo Ansell into my current situation. As I have previously explained to you, it was Ms. Ansell who, on 19 August, denied my wife and me access to food in the Dellow Day Centre run by the Sisters of Mercy in spite of our unstable circumstances (see attachment "Cooper(7.10.09)"). I am also copying this email and attachment to, among others, the Justice of the Peace in the City of London Lady Diana Brittan, Chair of the Connection at St. Martin's c/o the Chief Executive of the Connection at St. Martin's Colin Glover at info@cstm.org.uk. (To compound our difficulties, we our in possession since 14 October of neither a tenancy agreement nor a rent book, despite our repeated requests from our live-in landlady for both items.)

Please would you acknowledge receipt.

Yours sincerely
Declan Heavey

Email: dheavey@gmail.com

Home address:
83 Priory Gardens
London N6 5QU

cc Lady Diana Brittan, Chair of the Board of Directors of the Connection at St. Martin's
Mr. Colin Glover, Chief Executive of the Connection at St Martin's
Lord Lloyd of Berwick, Master of the Salters' Company
His Excellency Most Rev. Faustino Sainz Muñoz, Apostolic Nunciature to Great Britain
His Grace Archbishop Vincent Nichols, Archbishop of Westminster
Sr. Coirle McCarthy, Congregational Leader of the Sisters of Mercy
His Grace The Duke of Norfolk, Patron of Providence Row
Alderman Sir Michael Oliver, Vice President of Providence Row
Mr. Simon Bartley, Chairman of the Board of Trustees of Providence Row
Ms. Jo Ansell, Chief Executive of Providence Row
Mr. Howard Sinclair, Chief Executive of Broadway Homelessness and Support
Superintendent Lorraine Cussen, Snow Hill Police Station

Tuesday, September 29, 2009

Idea Store Whitechapel library blocks my laptop from accessing the Internet

Well, it seems obstacles just keep coming our way: in yesterday’s blog, I published a letter that Declan wrote to the Secretary of State for Work and Pensions concerning the difficulties we are experiencing trying to get the benefits we are entitled to - and this after the Department for Work and Pensions unlawfully put us the street for more than 2 1/2 years; in the blog of last Wednesday (see here), I published a letter Declan wrote to the Papal Nuncio in London about his formal complaint of discrimination against the Congregation of the Sisters of Mercy - for denying us access to food!

Today I had to put away my laptop because Tower Hamlets Council’s Idea Store Whitechapel library - where I have been doing all my work since we were put to the street in November 2006 - restricted my access to their network to “local only” (a first), effectively blocking my access to the Internet. I didn’t see anybody else raising the issue with a member of staff. Anyway, I am unlucky: the technician is away for the day and no other staff member “has the expertise” to deal with my query. Next time, Declan will write to the Leader of Tower Hamlets Council, Councillor Lutfur Rahman (see blog of 13 May “Letter to the Leader of Tower Hamlets Council”).

So much for the work I had hoped to do on “War on Terror” today - I have been sent some amazing stuff from a conference that was held in Buenos Aires a couple of weeks ago; of course, now I'm twice as interested! This is the email Declan sent to the manager of the library a moment ago:

Subject: Idea Store Whitechapel

Dear Mr. Ali,

I wish to confirm that at 1.00pm my wife brought to the attention of a member of your staff that she didn't have access to the Internet via her laptop. At 1.30pm, a member of staff explained to her that the technician is away for the day and that there is no-one else in the IT Department that has the expertise to explain to her why she is the only person in the library whose access to the Idea Store network has been restricted to "local only".

I can confirm that as at this moment (3.00pm) no Internet access has been restored to my wife on her laptop, and a member of staff has only spoken further to her to reconfirm that nothing can be done to rectify the situation today.

I present below a copy of my email to you on 21 September.

Yours sincerely,
Declan Heavey

cc Ms. Heather Bonfield, Head of Cultural Services

----------------------

21 September 2009

Subject: Idea Store Whitechapel

Dear Mr. Ali,

I wish to confirm that at 5.30pm this evening my wife brought to the attention of a member of your staff that her access to the Internet via her laptop had slowed down to an almost standstill. She inquired of this member of staff if she was the only user experiencing such difficulties, as no announcements had been made and no other user seemed to be having problems using the Idea Store network. I can confirm that as at this moment (6.45pm) no Internet access has been restored to my wife, nor has any member of staff spoken further to her.

Yours sincerely,
Declan Heavey