Showing posts with label Councillor Lutfur Rahman. Show all posts
Showing posts with label Councillor Lutfur Rahman. Show all posts

Tuesday, September 29, 2009

Idea Store Whitechapel library blocks my laptop from accessing the Internet

Well, it seems obstacles just keep coming our way: in yesterday’s blog, I published a letter that Declan wrote to the Secretary of State for Work and Pensions concerning the difficulties we are experiencing trying to get the benefits we are entitled to - and this after the Department for Work and Pensions unlawfully put us the street for more than 2 1/2 years; in the blog of last Wednesday (see here), I published a letter Declan wrote to the Papal Nuncio in London about his formal complaint of discrimination against the Congregation of the Sisters of Mercy - for denying us access to food!

Today I had to put away my laptop because Tower Hamlets Council’s Idea Store Whitechapel library - where I have been doing all my work since we were put to the street in November 2006 - restricted my access to their network to “local only” (a first), effectively blocking my access to the Internet. I didn’t see anybody else raising the issue with a member of staff. Anyway, I am unlucky: the technician is away for the day and no other staff member “has the expertise” to deal with my query. Next time, Declan will write to the Leader of Tower Hamlets Council, Councillor Lutfur Rahman (see blog of 13 May “Letter to the Leader of Tower Hamlets Council”).

So much for the work I had hoped to do on “War on Terror” today - I have been sent some amazing stuff from a conference that was held in Buenos Aires a couple of weeks ago; of course, now I'm twice as interested! This is the email Declan sent to the manager of the library a moment ago:

Subject: Idea Store Whitechapel

Dear Mr. Ali,

I wish to confirm that at 1.00pm my wife brought to the attention of a member of your staff that she didn't have access to the Internet via her laptop. At 1.30pm, a member of staff explained to her that the technician is away for the day and that there is no-one else in the IT Department that has the expertise to explain to her why she is the only person in the library whose access to the Idea Store network has been restricted to "local only".

I can confirm that as at this moment (3.00pm) no Internet access has been restored to my wife on her laptop, and a member of staff has only spoken further to her to reconfirm that nothing can be done to rectify the situation today.

I present below a copy of my email to you on 21 September.

Yours sincerely,
Declan Heavey

cc Ms. Heather Bonfield, Head of Cultural Services

----------------------

21 September 2009

Subject: Idea Store Whitechapel

Dear Mr. Ali,

I wish to confirm that at 5.30pm this evening my wife brought to the attention of a member of your staff that her access to the Internet via her laptop had slowed down to an almost standstill. She inquired of this member of staff if she was the only user experiencing such difficulties, as no announcements had been made and no other user seemed to be having problems using the Idea Store network. I can confirm that as at this moment (6.45pm) no Internet access has been restored to my wife, nor has any member of staff spoken further to her.

Yours sincerely,
Declan Heavey

Tuesday, April 07, 2009

Facebook issues me another warning



Facebook’s warnings keep coming. And I don’t know with what logic: this time I was using the search facility because I was looking for a specific person who turned out to have a FB page and 27 friends in common. How can that be deemed engaging in abusive behavior? Perhaps it can be explained by some sort of software malfunction, but I have also lost at least one FB friend. I spotted he was missing because I had some correspondence with him and couldn’t access his wall. I found it difficult to believe he would have removed me as a friend: well, he didn’t; and now we are friends again. Anyway, a FB group has now been formed "Support Lola Heavey - Stop Facebook Banning Her", which can be accessed here.

I do all my work on computers in my local council-run library, Idea Store Whitechapel (the borough’s flagship library, learning and information service), which is not easy at all in the three free hours we get on each of our membership cards and frequently we run into difficulties. Yesterday, for example, my internet connection slowed down to such an extent that I had to leave the library and go to the local internet cafĂ©; Declan manned the computer for an hour and a half and says that he was not aware of the lodgement with a member of staff of a complaint by any of the other 23 computer users on the floor. This is Declan’s email this evening to the Leader of Tower Hamlets Council, Councillor Lutfur Rahman:


Subject: Idea Store Whitechapel

Dear Cllr. Rahman,

I refer to your email of acknowledgement of 13 February 2009 from Ms. Rekha Ruparelia, stating:


The Leader is in receipt of your letter dated 10th February 2009 and he is sorry to learn of the problems you encountered in getting hold of Idea staff at Whitechapel branch. He has asked Stephen Halsey to look into this matter and he will contact you direct.


I can confirm that I have yet to hear from Mr. Halsey or anyone else for and on behalf of Tower Hamlets Council in respect of the difficulties I have had getting through by email to Ms. Lisa Randall, Acting Manager, Idea Store Whitechapel, concerning internet access on both my wife's card (card no. D000350314) and my card (card no. D000355837).

I attach copy of my email of even date to Ms. Randall on our on-going difficulties with internet access and reconfirm that since my original complaint of 21 January 2008 to the former Leader of Tower Hamlets Council, Cllr. Denise Jones, my wife and I have not only experienced repeated loss of computer bookings and internet access, but several other problems to boot. Please reconsider:

(1) On 1 February 2008, the Principal Idea Store Manager, Mr Sergio Dogliani, wrote to me advising that the restriction by Idea Store Whitechapel of both my wife and I to a 3-hour maximum free computer use per day as from 29 January stood, despite that for several months previous we were given "additional time" subject to computer availability and in accordance with the Council's then and current "Idea Stores PC Usage Policy";

(2) On 24 June 2008 at 12.30pm, a member of staff threatened my wife with security if she did not give her computer up to another card holder, despite that thirty minutes earlier a member of staff had confirmed in writing that my wife had booked the computer from 11.30am to 2.30pm;

(3) On 3 August 2008, both of the computers my wife and I had booked the previous day contained an identical virus which spread to the two USB drives we were using. This rendered my wife's portable programs inoperable. It also corrupted some of my most valuable data, namely, a Word document containing a categorized list of over 150 British signatories of a petition of mine to the United Nations on therapeutic cloning (SCNT) and a related database containing the names, email addresses and contact information for over 3,000 scientists and academics from around the world;

(4) On 6 August 2008 at 2.45pm, MIMEsweeper blocked access to my Google Mail account due to "Porn Detected". Following the restoration of my access to the account at 3.10pm, the IT technician informed me that "it may happen again for any length of time".

As I mentioned in my initial letter of complaint to you of 4 August 2008 following (3) above, my petition to the United Nations on SCNT has been signed by recognized authorities from the world's leading universities and research institutes, now numbering 590 scientists and academics, including 24 Nobel Laureates. Of late, my wife has been using as much of her computer time as she can to develop her wall on Facebook in accordance with our website at
http://religionandmorality.net; so far she has 617 FB friends, including several distinguished scientists and academics from around the world.

Please would you acknowledge receipt.

Yours sincerely,
Declan Heavey

Friday, January 09, 2009

Letter to the Leader of Tower Hamlets Council

For the record, below is the email letter that Declan sent this afternoon to the Leader of Tower Hamlets Council, Councillor Lutfur Rahman, who is also the Leader of the Labour Group, concerning the Council's Idea Store Whitechapel, the borough's flagship library, learning and information service. We frequently run into trouble in the library, especially with internet access and computer bookings (see, for example, blog of 5 January "New York State home page"; while at a computer in the library, I was pushed quite hard by a guy after I refused to let him borrow my USB drive).

The email was copied to Sharon Ball, with whom the former Manager of Idea Store Whitechapel Zoinul Abidin advised Declan yesterday to communicate. She replied to Declan within minutes as follows:


from: Sharon Ball
to: Declan Heavey
date: Fri, Jan 9, 2009 at 2:21 PM
subject RE: Idea Store Whitechapel

Hi Sergio

Please could you have a look at the email below, I am unsure who/how it should be actioned.

Sharon Ball
Senior Management Support Officer
020 7364 5965

And this is Declan's email this afternoon to Cllr Rahman, to which Ball referred:


from: Declan Heavey
to: cllr.lutfur.rahman@towerhamlets.gov.uk
date: Fri, Jan 9, 2008 at 2:16 PM
subject: Idea Store Whitechapel
mailed-by: gmail.com

Dear Cllr Rahman

I am writing to you in your capacity as Leader of Tower Hamlets Council to refer further to the attached copy of my most recent correspondence with the Head of Idea Stores, Mr Ian McNicol, to whom the former Leader of Tower Hamlets Council, Cllr Denise Jones, referred my original complaint of 21 January 2008 regarding Idea Store Whitechapel and the repeated loss of computer bookings and internet access on both my wife's card (card no. D000350314) and my card (card no. D000355837) since 14 November 2007.

In the absence of a response from Mr McNichol with respect to the aforementioned complaint, I wish to confirm that yesterday afternoon at approximately 2.15pm the computer I had booked from 2.00pm to 3.00pm slowed down to a virtual stand-still. According to the staff member on floor duty, in the absence of the IT technician (who was "not at work") he could not offer an explanation as to why the computer I had booked was the only computer out of a network of 24 computers on the floor 1 to have a complaint of any description against it.

I reconfirm that since my complaint of 21 January 2008 to Cllr Jones, my wife and I have not only experienced repeated loss of computer bookings and internet access, but several other problems to boot. For example:

(i) 1 February 2008: the Principal Idea Store Manager, Mr Sergio Dogliani, wrote to me advising that the restriction by Idea Store Whitechapel of my wife and I to a 3-hour maximum free computer use per day as from 29 January stands, despite that for several previous months we were given "additional time" subject to computer availability and in accordance with the Council's then and current "Idea Stores PC Usage Policy";

(ii) 24 June 2008: at approximately 12.30pm, a member of staff threatened my wife with "security" if she did not give her computer up to another card holder, despite that thirty minutes earlier a member of staff had confirmed in writing that my wife had booked the computer from 11.30am to 2.30pm;

(iii) 3 August 2008: both of the computers my wife and I had booked the previous day contained an identical virus which spread to the two USB drives we were using - rendering not only my wife's portable programs inoperable, but corrupting some of my most valuable data: a Word document of a categorised list of British signatories of my petition to the United Nations on therapeutic cloning, also known as somatic cell nuclear transfer (SCNT); and an associated database containing the names, email addresses and contact information relating to over 3,000 scientists and academics from around the world;

(iv) 6 August 2008: at approximately 2.45pm, MIMEsweeper, the filter software used by the Idea Store network, blocked access to my Google Mail account due to "Porn Detected". At 3.10pm, following my access to the account, the IT technician informed me (without explanation) that "it may happen again for any length of time".

As I explained in my original complaint to you of 4 August 2008 following (iii) above, since 22 October 2007 my wife and I have been using as much of our computer time in Idea Store Whitechapel as possible to contact scientists and academics to invite them to sign my petition to the United Nations on SCNT and the use of stem cells for research and for the treatment of disease. To date, this petition has been signed by 588 scientists and academics, who include recognised authorities from the world's leading universities and research institutes, as well as 24 Nobel Laureates.

I again acknowledge receipt of an email of 7 August 2008 from your Personal Assistant, Ms Rachel Bielby, stating: "Cllr Rahman is now on leave until the end of August. I have asked the office of the Director of Communities, Localities and Culture's office to deal with your correspondence." I can confirm that I have not heard from this office, nor indeed from anyone for and on behalf of Tower Hamlets Council, or, for that matter, Idea Store Whitechapel. (On 21 January 2008, the same date as my original complaint to Cllr Jones, the former Manager of Idea Store Whitechapel, Mr Zoinul Abidin, emailed me to advise that I should direct any complaints I might have to the Council's corporate complaints section. He added: "In future please approach them for any queries, as opposed to sending e-mails to me." Mr Abidin's last day of service with Idea Stores/Tower Hamlets Council was on 7 November 2008.)

Please would you acknowledge receipt.

Yours sincerely
Declan Heavey

cc Ms Sharon Ball, Manager, Idea Store Whitechapel (by email)

Monday, October 13, 2008

Letter to the Leader of Tower Hamlets Council

On Friday one scientist signed Declan’s petition to the UN on research cloning of embryos and stem cells despite me having emailed 242 scientists. And in keeping with the norm, I received an exceedingly low number of out-of-office autoreplies – six; for example, 57 emails to Newcastle Biomedicine Newcastle University yielded only one autoreply. Still, on Wednesday I received two autoreplies out of a total of 271 emails (see previous blog) so presumably this time a larger number of my emails were delivered to inboxes, and not spam boxes (or cyberspace, see blog of 4 September “Obama: Yes to stem cells, funding”). And yesterday afternoon Declan had to email the Leader of Tower Hamlets Council regarding Idea Store Whitechapel, the borough's flagship library, learning and information service, and our on-going difficulties with computer bookings and internet access (the email is presented below).

Since 7 September we have been sleeping tucked away, about twenty paces from the side entrance of a building, down some twelve steps. The company that owns the building works with charities, according to their website, but that didn’t stop a cleaner spraying us with a hose at 4.50am this morning as we were packing to leave. I mentioned in the blog of 7 October “Letter to the Founder and Editor-in-Chief of The Big Issue” that the loss of our Big Issue pitches from 10 November - The Big Issue is a magazine sold by homeless people throughout the UK on registered street pitches - speaks ominously of the weeks to come; well, it would appear things have only started.

Former president Bill Clinton stumps for stem cells in MichiganFormer president Bill Clinton stumps for stem cells in Michigan

According to a Detroit News editorial, Michigan voters should vote yes on Proposal 2 - amending the state constitution to lift the ban on embryonic stem cell research - on a November ballot because it would overturn “one of the most backward laws on human embryonic stem cell research in the nation”. Currently, it is against the law to destroy a human embryo in Michigan. In effect, this also bans embryonic stem cell research, since the research process entails embryo destruction.

Proposal 2 is a constitutional amendment that allows embryonic stem cell research under certain conditions. These conditions, said the News, include that the embryos subject to research were created for the purpose of fertility treatment, the person seeking the treatment voluntarily opted to donate the embryos for research and that they would be discarded anyway if they were not going to be used for research. The amendment forbids the sale of embryos for stem cell research and keeps in place Michigan's ban on the cloning of a human embryo for both reproductive and research purposes.

The embryonic stem cell research ban, said the News, damages the ability of the University of Michigan, one of the leading stem cell research centers, to conduct cutting-edge embryonic stem cell research and recruit leading researchers to the center. Sean Morrison, head of the University of Michigan's Center for Stem Cell Biology, comments that “under current law it is legal in Michigan's fertility clinics to discard human embryos, but not to use them for medical research to try and help patients” (Detroit News, 2/10).

Right now Michigan is one of only five states to ban the use of discarded embryos for medical research (the others: South Dakota, North Dakota, Louisiana and Arkansas), but not everyone wants to see things change. Opposing the ballot question is Michigan Citizens Against Unrestricted Science and Experimentation, which had raised nearly $595,000 by mid-September, said The Ann Arbor News. It is principally supported by the Michigan Catholic Conference, which contributed $500,000, and Right to Life Michigan, which contributed $76,709. Endorsements include other pro-life and religious organisations, such as Democrats for Life of Michigan and the Family Research Council (Gershman, The Ann Arbor News, 6/10).

According to a new report by the nonpartisan Citizens Research Council of Michigan (CRCM), opponents of embryonic stem cell research argue that life begins at the moment of conception or fertilisation, making research on ‘living’ embryos unethical. Abortion is often tied to embryonic stem cell research even though there is no direct link between the two. CRCM: “Embryonic stem cells are derived from pre-implantation embryos, not from aborted embryos or fetuses.”

Proposal 2 will feature prominently in our campaign in support of embryonic stem cell research and therapeutic cloning under the section “Science and the Law” – as it does in the blogs of 4 September “Obama: Yes to stem cells, funding” and of 10 July “Smithies explains his support for embryonic stem cell research”. Yet another application of embryonic stem cell research will also feature prominently in the campaign: scientists at Edinburgh University (from which we have several signatories) revealed on Wednesday that they have found a way to overcome “a major hurdle in creating pancreas and liver cells from human embryonic stem cells in the laboratory”, said The Scotsman. Additionally, the Los Angeles Times examines issues surrounding leftover embryos, which I would like to turn into a blog. Of course, that assumes I can get computer time!

This is Declan's email yesterday afternoon to the Leader of Tower Hamlets Council, Councillor Lutfur Rahman (at cllr.lutfur.rahman@towerhamlets.gov.uk), who is also the Leader of the Labour Group:

Subject: Idea Store Whitechapel

Dear Cllr Rahman

I refer further to the attached copy of my most recent correspondence with Mr Ian McNicol, Head of Idea Stores, to whom the former Leader of Tower Hamlets Council, Cllr Denise Jones, referred my original complaint of 21 January regarding Idea Store Whitechapel and the repeated loss of computer bookings and internet access on both my wife's card (card no. D000350314) and my card (card no. D000355837) since 14 November 2007.

In the absence of a response from Mr McNichol with respect to the aforementioned complaint, I wish to further confirm that this afternoon at approximately 2.15pm the computer I had booked from 2.00pm to 5.00pm cut out and, after it automatically came back in another card holder's name, I was told by a member of staff to give the computer up as there was no record of a booking in my name from 2.00pm to 3.00pm. (Computers cannot be accessed without a member's name appearing on the monitor at log-in time. Further, I am emailing this during my second one-hour booking on the same computer from 3.00pm to 4.00pm.)

I reconfirm that since my complaint of 21 January to Cllr Jones, my wife and I have not only experienced repeated loss of computer bookings and internet access, but several other problems to boot. For example:

(i) 1 February: the Principal Idea Store Manager, Mr Sergio Dogliani, wrote to me advising that the restriction by Idea Store Whitechapel of my wife and I to a 3-hour maximum free computer use per day as from 29 January stands, despite that for several previous months we were given "additional time" subject to computer availability and in accordance with the Council's then and current "Idea Stores PC Usage Policy";
(ii) 24 June: at approximately 12.30pm, a member of staff threatened my wife with "security" if she did not give her computer up to another card holder, despite that thirty minutes earlier a member of staff had confirmed in writing that my wife had booked the computer from 11.30am to 2.30pm;
(iii) 3 August: both of the computers my wife and I had booked the previous day contained an identical virus which spread to the two USB drives were are using, rendering my wife's portable programs inoperable and corrupting some of my most valuable data;
(iv) 6 August: at approximately 2.45pm, MIMEsweeper, the filter software used by the Idea Store network, blocked access to my Google Mail account due to "Porn Detected". At 3.10pm I was again able to access the account, after which I was informed by the IT technician that "it may happen again for any length of time".

As I explained in my email letters to you of 4 and 6 August, since 22 October 2007 my wife and I have been using as much of our computer time in Idea Store Whitechapel as possible to contact scientists and academics to invite them to sign my petition to the United Nations on therapeutic cloning and the use of stem cells for research and for the treatment of disease. To date, this petition has been signed by 559 scientists and academics, who include recognised authorities from the world's leading universities and research institutes, as well as 24 Nobel Laureates.

I acknowledge receipt of an email of 7 August 2008 from your Personal Assistant, Ms Rachel Bielby, stating: "Cllr Rahman is now on leave until the end of August. I have asked the office of the Director of Communities, Localities and Culture's office to deal with your correspondence." I can confirm that I have not heard from this office, nor indeed from Tower Hamlets Council.

Please would you acknowledge receipt.

Yours sincerely
Declan Heavey

cc Mr Zoinul Abidin, Manager of Idea Store Whitechapel (by email)

Wednesday, August 06, 2008

Library blocks access to Google Mail account

This afternoon at about 2.45pm our local council’s Idea Store Whitechapel’s filter software blocked access to Declan’s Google Mail – the account we use to email scientists and academics around the world inviting them to sign Declan’s petition to the UN on therapeutic cloning. I had actually been on a computer since 12.00 noon and had already emailed 31 scientists; although perhaps I shouldn’t have bothered: I only got one autoreply. (As I explained in the blog of 2 August “I am urinated on in the porch”, the number of out-of-office autoreplies is my best indication as to whether Declan's emails are going to inbox or spam: two or three autoreplies within a batch of 10 would be a good indicator of the former).



Anyway, I had just pasted into Drafts a very long list containing the names, emails and phone numbers of the academic staff of the School of Law of The University of Manchester (from where we have a very distinguished signatory) when it happened. I should perhaps add that on Sunday both our booked computers in Idea Store Whitechapel had a virus which infected the two USB drives we were using (see previous blog). I got Google Mail back some twenty minutes later, after which the technician informed Declan that “it may happen again for any length of time”. So this is the email letter that Declan sent this evening to Councillor Lutfur Rahman, the Leader of Tower Hamlets Council at cllr.lutfur.rahman@towerhamlets.gov.uk (further to an email letter he sent him on Monday on the deletion of data):

Subject: Idea Store Whitechapel

Dear Cllr Rahman

I refer further to the attached copy of my most recent correspondence with Mr Ian McNicol, Head of Idea Stores, to whom the former Leader of Tower Hamlets Council, Cllr Denise Jones, referred my original complaint of 21 January regarding Idea Store Whitechapel and the repeated loss of computer bookings and internet access on both my wife's card (card no. D000350314) and my card (card no. D000355837) since 14 November 2007.

In the continued absence of a response from Mr McNichol in respect of the aforementioned complaint of 21 January, I wish to further confirm that this afternoon at approximately 2.45pm MIMEsweeper, the filter software used by the Idea Store network, blocked access to my Google Mail account due to "PornDetected" (see attachment "MIMEsweeper"). At 3.10pm I was again able to access the account, after which the technician informed me that "it may happen again for any length of time".

I reconfirm that since my complaint of 21 January to Cllr Jones, my wife and I have encountered the following sample problems while trying to access the internet in Idea Store Whitechapel:

(1) 1 February: the Principal Idea Store Manager, Mr Sergio Dogliani, sent me an email advising that the restriction by Idea Store Whitechapel of my wife and I to a 3-hour maximum free computer use per day as from 29 January was irretractable, despite that for several months previous both my wife and I had been given extra hours of free computer use, subject to computer availability;
(2) 10 February: my wife lost her booking to another card holder and had to spend 10 minutes dealing with a member of staff before the computer was re-booked in her name;
(3) 11 February: a member of staff had to move me from one computer to another because it was not possible for me to access the internet; no other computer user reported any such difficulty;
(4) 23 June: at approximately 3.30pm, my wife was asked by a member of staff to give her computer up to another card holder, despite that a member of staff had confirmed in writing that she had booked the computer for my wife from 2.30pm to 5.30pm;
(5) 24 June: at approximately 12.30pm, a member of staff threatened my wife with security if she did not give up her computer up to another card holder, despite that thirty minutes earlier a member of staff had confirmed in writing that my wife had booked the computer from 11.30am to 2.30pm;
(6) 3 August: both of the computers my wife and I had booked the previous day contained a virus which spread to the two USB drives we were using, rendering my wife's portable programs inoperable and corrupting some of my most valuable data.

As explained in my email letter to you of 4 August, since 22 October 2007 my wife and I have been using as much of our computer time in Idea Store Whitechapel as possible to contact distinguished scientists and academics to invite them to sign my petition to the United Nations on therapeutic cloning and the use of stem cells for research and for the treatment of disease. To date, this petition has been signed by 520 scientists and academics, including 22 Nobel laureates.

Please would you acknowledge receipt.

Yours sincerely
Declan Heavey

cc Mr Zoinul Abidin, Manager of Idea Store Whitechapel (by email)