Thursday, August 16, 2018

British Telecom: Tonight we are cut off the Internet for a record-breaking 1 1/4 hours. BT tell Declan that it will take them a minimum of 5 days to replace our hub (WITH UPDATE - DAY 4 19/8/2018)

Ridiculous.
-Don Collins, President of ISAF, an NGO dedicated to helping women



Sir Michael Rake
Chairman
British Telecom

Address removed for email


16 August 2018

Dear Sir Michael,

Tonight I was informed by BT Customer Service that it will take a minimum of five days to get a new hub to me.

I believe that a minimum of five days amounts to unfair treatment.

Yours sincerely,

Declan Heavey
Managing Director
Network for Church Monitoring

UPDATE 19/8/2018 (9.35am): No new hub (DAY 4).



Internet cuts since 13 August

277th 13 August: 11.32am (1/4 hour)
278th 13 August: 12.17pm
279th 13 August: 2.01pm (1/2 hour)
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280th 14 August: 4.12pm
281st 14 August: 6.31pm (1/2 hour)
282nd 14 August: 10.01pm
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Day 1
283rd 16 August: 9.17pm (1 1/4 hours)
New hub ordered
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Day 2
284th 17 August: 10.46am (1/2 hour)
285th 17 August: 12.16pm (3 1/4 hours)
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Day 3
286th 18 August: 2018 12.06am
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Day 4
Still awaiting new hub

7 July: INTERNET CUTS: Are 45-minute Internet cuts to be the new norm? We pay British Telecom £850 per year for broadband (WITH UPDATE 17/8/2018 (11.36am): re 284th Internet cut since 26 May 2017)