Financial Ombudsman Service: Will the FOS investigator's explanation appear on their website? The Bank only cites "some error" in setting up the standing order that resulted in the non-payment of Declan's salary on 24 February
FOS investigator: "NatWest have said although the cancellation was processed on the 12th February 2020, it wasn't uploaded for processing until later – so it didn't actually cancel until the 19 February 2020."
14 October: NatWest Bank: Declan's complaint about the non-payment of his salary on 24 February has been passed to the Financial Ombudsman for a decision to be published on their website. The never-ending assault on our email continues unabated